Loan Servicing
This part of the documentation explains how to use the Loan Servicing module to streamline the Servicing of loans.
General
Loan Files
- How to add a loan?
- How to use the all loans grid?
- How to delete a loan?
- How to edit a loan?
- How to handle REO?
- How to handle bankruptcy in The Mortgage Office®?
- How to defer all or part of borrower’s scheduled payment?
- How to handle servicing fees and/or sold rate interest differential distributions on deferred payments?
- How to handle interest on deferred borrower payments?
- How to reverse a transaction in a loan file?
- What are the fundamentals of attachments in a loan file?
- How to enter project information in a construction loan?
- What is a custom field in a loan file?
- How to use the custom fields grid in a loan file?
- How to add a custom field in a loan file?
- How to delete a custom field in a loan file?
- How to edit a custom field in a loan file?
- How to change the custom field display order in a loan file?
- How to add, edit, or delete a custom field tab in a loan file?
- How to view and delete funding history in a loan file?
- How to enter a regular payment in a loan?
- How to enter a payoff payment in a loan?
- How to use the loan history grid?
- How to add a new attachment in a loan file?
- How to use the attachments grid in a loan file?
- How to delete an attachment from a loan file?
- How to e-mail an attachment in a loan file?
- How to edit attachment properties in loan files?
- How to download an attachment from a loan file?
- How to open an attachment in a loan file?
- How to edit an attachment tab in a loan file?
Borrowers
- How to add or edit borrower notes?
- How to add or edit co-borrower information?
- How to set up borrower ACH information?
- How to add or edit borrower consumer credit information?
- How to add or edit primary borrower information?
- How to process automated loan payments (ACH)?
- How to process automated loan payments (LOCKBOX)?
- How to process an online loan payment?
- How to enter a non-scheduled (other) payment in a loan?
- How to add or edit a one-off other payment?
- How to use the other payments grid?
- How to enter an electronic payment?
- How to generate borrower payment receipts?
Terms
- How to add an escrow voucher in the loan terms?
- How to add commercial billing terms in a loan?
- How to add or edit details in the terms of a loan?
- How to add or edit penalties in the terms of a loan?
- How to add or edit general terms of a loan?
- How to add other payments to the loan terms?
- How to add line of credit billing terms in a loan?
- How to add or edit options in the terms of a loan?
- How to add construction billing terms in a loan?
- How to edit an escrow voucher in the loan terms?
- How to delete an escrow voucher in the loan terms?
- What is add-on interest?
Funding
- How to add funding in a line of credit loan?
- How to add funding in a conventional loan?
- How to view and delete funding history in a loan file?
- How to edit a funding lender?
- How to remove a funding lender?
- How to make changes to lender assignments?
- How to add funding in a construction loan?
- How to use the funding grid?
- How to add a funding lender?
- How to add funding in a commercial loan?
Properties
- How to add a lien or encumbrance?
- How to add a property?
- How to add property insurance details?
- How to delete a lien or encumbrance?
- How to edit a lien or encumbrance?
- How to use the liens grid?
- How to use the insurance grid?
- How to edit property insurance details?
- How to delete a property insurance policy?
- How to edit a property?
- How to delete a property?
- How to use the properties grid?
History
- How to NSF a payment?
- How to edit history in a loan file?
- How to delete history in a loan file?
- How to reverse a transaction in a loan file?
- How to reverse a transaction in a loan file?
- How to use the loan history grid?
Attachments
- What are the fundamentals of attachments?
- How to use the attachments grid?
- How to open an attachment?
- How to add a new attachment?
- How to e-mail an attachment?
- How to download an attachment?
- How to delete an attachment?
- How to edit attachment properties?
- How to edit an attachment tab?
Custom Fields
- How to add a custom field?
- How to edit a custom field?
- How to change the custom field display order?
- How to add, edit, or delete a custom field tab?
- How to delete a custom field?
- What is a custom field?
- How to use the custom fields grid?
Lenders
- How to add a lender?
- How to edit a lender?
- How to delete a lender?
- How to add or edit general lender information?
- How to add or edit a note in a lender file?
- How to set up lender ACH information?
- How to add or edit lender details?
- How to edit history in a lender file?
- How to delete a lender history record?
- How to add a custom field in a lender file?
- How to delete a custom field in a lender file?
- How to edit a custom field in a lender file?
- How to change the custom field display order in a lender file?
- How to add, edit, or delete a custom field tab in a lender file?
- What are the fundamentals of attachments in a lender file?
- How to open an attachment in a lender file?
- How to add a new attachment in a lender file?
- How to delete an attachment in a lender file?
- How to download an attachment from a lender file?
- How to e-mail an attachment from a lender file?
- How to edit attachment properties in a lender file?
- How to use the attachments grid in a lender file?
- What is a custom field in a lender file?
- How to use the custom fields grid in a lender file?
- How to view a lender's portfolio?
- How to use the history grid in a lender file?
- How to select and print lender & vendor checks?
- How to select and print lender & vendor checks?
- How to use the portfolio grid?
- How to edit an attachment tab in a lender file?
Vendors
- How to edit a vendor?
- How to delete a vendor?
- How to add a vendor?
- How to set up vendor ACH information?
- How to add or edit general vendor information?
- How to add or edit vendor details?
- How to use the vendor history grid?
- How to change the custom field display order in a vendor file?
- How to add a custom field in a vendor file?
- How to delete a custom field in a vendor file?
- How to edit a custom field in a vendor file?
- How to use the custom fields grid in a vendor file?
- What are the fundamentals of attachments in a vendor file?
- What is a custom field in a vendor file?
- How to use the all vendors grid?
- How to add a vendor?
- How to edit a vendor in loan servicing?
- How to delete a vendor?
Tasks & Reports
- How to add funding in a construction loan?
- How to add funding in a conventional loan?
- How to add funding in a line of credit loan?
- How to add a funding lender?
- How to generate a pending modifications report for a GTM loan?
- How to generate an overdue modifications report for a GTM loan?
- How to set up and maintain a construction budget master chart of accounts in a construction loan?
- How to add funding in a commercial loan?
- How to generate the borrower statement of account for a construction loan?
- How to generate the interest charges assessment report for a construction loan?
- How to generate the pending billing & statement report for a construction loan?
- How to generate the project disbursements vs. budget report for a construction loan?
- How to generate the project disbursements vs. completion report for a construction loan?
- How to generate the pending funds commitment report for a construction loan?
- How to generate the cash flow projection report for a construction loan?
- How to generate the scheduled inspections report for a construction loan?
- How to generate the loans pending funding report?
- How to generate an account closing statement for a construction loan?
- How to select and print lender & vendor checks?
- How to assess finance charges & generate billing statements for a line of credit loan?
- How to generate the borrower statement of account for a line of credit loan?
- How to generate the maximum credit available report for a line of credit loan?
- How to generate the finance charges assessment report for a line of credit loan?
- How to generate the pending billing & statement report for a line of credit loan?
- How to generate the draw period ending alert report for line of credit loan?
- How to reprint a line of credit billing statement?
- How to assess interest charges and generate a borrower billing statements for a construction loan?
- How to reprint a construction billing statement?
- How to generate borrower payment receipts?
- How to assess interest charges and generate a borrower billing statement for a commercial loan?
- How to generate an interest assessment report for a commercial loan?
- How to generate the pending billing & statement report for a commercial loan?
- How to add a voucher in a construction loan?
- How to edit a voucher in a construction loan?
- How to enter a non-scheduled (other) payment in a loan?
- How to enter a regular payment in a loan?
- How to enter a payoff payment in a loan?
- How to process automated loan payments (ACH)?
- How to process automated loan payments (LOCKBOX)?
- How to enter an electronic payment?
- How to add or edit a one-off other payment?
- How to generate an account closing statement for a line of credit loan?
- How to calculate rate & payment adjustments for an ARM loan?
- How to generate the calculations audit report for an ARM loan?
- How to download ARM index rate history?
- How to generate a borrower adjustment notice for an ARM loan?
- How to generate the loans overdue calculations report for an ARM loan?
- How to generate the loans pending adjustments report for an ARM loan?
- How to generate the negative amortization cap exceeded report for an ARM loan?
- How to use the manage indexes grid?
- How to edit ARM index rate history?
- How to edit an ARM index?
- How to download ARM index rate history?
- How to delete ARM index rate history?
- How to delete an ARM index?
- How to add ARM index rate history?
- How to add an ARM index?
- How to generate the index validation report for an ARM loan?
- How to validate an ARM index?
- How to create the import file?
- How to import a loan from the Origination module?
- How to import co-borrowers from an Excel file?
- How to import funding from an Excel File?
- How to import lenders from an Excel file?
- How to import loans from an Excel file?
- How to import properties & insurance from an Excel File?
- How to import vendors from an Excel File?
- What are the co-borrower field mappings?
- What are the funding field mappings?
- What are the lender field mappings?
- What are the loans field mappings?
- What are the property & insurance field mappings?
- What are the vendor field mappings?
- How to generate an account closing statement for a commercial loan?
- How to generate the borrower statement of account for a commercial loan?
- How to delete a voucher in a construction loan?
- How to reverse a voucher in a construction loan?
- How to reprint a voucher in a construction loan?
- How to use the select vouchers for payment & print checks grid?
- How to select a voucher for payment and print a check in a construction loan?
- How to generate the unpaid vouchers report for a construction loan?
- How to set up an accounting system integration?
- How to configure an accounting system chart of accounts?
- How to export information to an accounting system integration?
- How to import a MISMO Data XML file?
- How to import a Fannie Mae file?
- How to use the other payments grid?
Loan Charges
Commercial Loans
- How to add funding in a commercial loan?
- How to add a funding lender in commercial loans?
- How to assess interest charges and generate a borrower billing statement for a commercial loan?
- How to use the billing history grid in commercial loans?
- How to use the funding grid in commercial loans?
- How to edit a funding lender in commercial loans?
- How to remove a funding lender in commercial loans?
- How to view and delete funding history in a commercial loan?
- How to generate an account closing statement for a commercial loan?
- How to generate the borrower statement of account for a commercial loan?
- How to generate an interest assessment report for a commercial loan?
- How to generate the pending billing & statement report for a commercial loan?
- How to reprint a commercial billing statement?
- How to add commercial billing terms in a loan?
- How to use the commercial loans grid?
Lines of Credit/HELOC
- How to add line of credit billing terms in a loan?
- How to assess finance charges & generate billing statements for a line of credit loan?
- How to generate the borrower statement of account for a line of credit loan?
- How to generate the maximum credit available report for a line of credit loan?
- How to generate the finance charges assessment report for a line of credit loan?
- How to generate the pending billing & statement report for a line of credit loan?
- How to generate the draw period ending alert report for line of credit loan?
- How to reprint a line of credit billing statement?
- What is a Your Billing Rights Notice?
- How to add funding in a line of credit loan?
- How to add a funding lender in line of credit loans?
- How to use the billing history grid in line of credit loans?
- How to use the funding grid in line of credit loans?
- How to edit a funding lender in line of credit loans?
- How to remove a funding lender in line of credit loans?
- How to view and delete funding history in a line of credit loan?
- How to generate an account closing statement for a line of credit loan?
- How to use the lines of credit loans grid?
Construction Loans
- How to add construction billing terms in a loan?
- How to add inspections in a construction loan?
- How to delete inspections in a construction loan?
- How to add a voucher in a construction loan?
- How to enter project information in a construction loan?
- How to import budget information in a construction loan?
- How to enter budget information in a construction loan?
- How to add funding in a construction loan?
- How to reprint a voucher in a construction loan?
- How to void a voucher in a construction loan?
- How to edit a voucher in a construction loan?
- How to reverse a voucher in a construction loan?
- How to delete a voucher in a construction loan?
- How to add funding commitments in a construction loan?
- How to add a funding lender?
- How to use the construction budget & cost breakdown grid?
- How to use the funding commitments grid?
- How to edit inspections in a construction loan?
- How to generate the scheduled inspections report for a construction loan?
- How to assess interest charges and generate a borrower billing statements for a construction loan?
- How to generate an account closing statement for a construction loan?
- How to add a funding lender in construction loans?
- How to generate the pending billing & statement report for a construction loan?
- How to generate the interest charges assessment report for a construction loan?
- How to generate the pending funds commitment report for a construction loan?
- How to generate the project disbursements vs. completion report for a construction loan?
- How to generate the project disbursements vs. budget report for a construction loan?
- How to generate the cash flow projection report for a construction loan?
- How to generate the borrower statement of account for a construction loan?
- How to edit funding commitments in a construction loan?
- How to delete funding commitments in a construction loan?
- How to use the inspections grid?
- How to generate the loans pending funding report?
- How to reprint a construction billing statement?
- How to generate the unpaid vouchers report for a construction loan?
- How to select a voucher for payment and print a check in a construction loan?
- How to use the vouchers grid in a construction loan?
- How to view and delete funding history in a construction loan?
- How to use the billing history grid in construction loans?
- How to use the funding grid in construction loans?
- How to edit a funding lender in construction loans?
- How to remove a funding lender in construction loans?
- How to use the select vouchers for payment & print checks grid?
- How to set up and maintain a construction budget master chart of accounts in a construction loan?
- How to use the construction loans grid?
Adjustable Rate Mortgages (ARM)
- What is an ARM loan?
- How to download ARM index rate history?
- How to add ARM information?
- How is an ARM loan selected for a rate and/or a payment adjustment?
- How to edit the borrower adjustment notices?
- How to calculate rate & payment adjustments?
- How to generate the calculations audit report?
- How to generate a borrower adjustment notice?
- How to generate the loans overdue calculations report?
- How to generate the loans pending adjustments report?
- How to generate the negative amortization cap exceeded report?
- ARM loan FAQs & servicing tips
- How to use the manage indexes grid?
- How to edit an ARM index?
- How to delete an ARM index?
- How to add an ARM index?
- How to add ARM index rate history?
- How to edit ARM index rate history?
- How to delete ARM index rate history?
- How to use the scheduled rate & payment changes grid?
- How to delete scheduled rate & payment changes?
- What is the ARM index rate history?
- What is an ARM index?
- How to generate the index validation report?
- How to validate an ARM index?
Graduated Terms Mortgages (GTM)
- How to edit an existing GTM modification in a loan?
- How to add a GTM modification to a loan?
- How to generate a pending modifications report?
- How to delete an existing GTM modification record?
- How to generate an overdue modifications report?
- How to generate a borrower modification notice?
- How to use the GTM modification grid?
- What is a GTM loan?
Escrow Administration
- How to prepare for the Escrow Account Disclosure Statement?
- Escrow Administration glossary of terms & definitions
- How to perform an escrow analysis and generate the annual escrow account disclosure statement?
- How to add an escrow voucher in the loan terms?
- How to delete an escrow voucher in the loan terms?
- How to edit an escrow voucher in the loan terms?
SmartViews
- How to use the manage loan SmartViews™ grid?
- How to add a SmartView™?
- How to edit a SmartView™?
- How to delete a SmartView™?
- How to copy a SmartView™?
- How to import a SmartView™?
- How to export a SmartView™?
Accounting System Integration
- How to export information to an accounting system integration?
- How to configure an accounting system chart of accounts?
- How to set up an accounting system integration?
Custom Letters and Notices
- What are the custom letter merge fields in Loan Servicing?
- How to edit a letter in Loan Servicing?
- How to add a custom letter in Loan Servicing?
- How to edit a notice in Loan Servicing?
- What are the notice merge fields in Loan Servicing?
- How to add the Microsoft Word add-in for letter and notice customization?