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How to reprint a commercial billing statement?

This part of the documentation discusses how to reprint a Borrower Billing Statement for commercial loans.

To reprint the Borrower Billing Statement:

  • Click on the running Loan Servicing drop-down menu in the left panel of The Mortgage Office®.
  • Click the Loans drop-down menu.
  • Click Commercial from the list that drops down.
  • From the Commercial grid, select the loan you want to modify.

TIP: If the loan you want to edit is not visible, use the grid's vertical scroll bar to scroll the contents of the grid up or down, or click FindSearch icon boxFind to search for the record by entering your own search criteria. For additional information see How to Use Find and How to Use the Data Grids.

  • Click edit Edit from the options available on the top panel or double-click the loan.
  • Click Terms from drop-down on Borrower page- Terms on the vertical menu on the left.
  • Within the loan Terms, click the Commercial tab.
  • Under the Account Maintenance Fee section, click the Billing History hyperlink.
  • Select the last record in the list of entries and click delete with button border outline Delete.

NOTE: Why is the Delete button disabled?

The system prevents you from deleting a billing record that has been used. It is determined that a billing record is used when any of the following conditions are met:

  • The Billed Through date is greater than the record's Billing Cycle End Date.
  • The loan's Next Payment date is greater than the record's Payment Due Date.
  • Click YES button Yes to move forward with the deletion.
  • Type DELETE and click OKOK.
  • Now that the latest record is deleted, follow these instructions to print the billing statement. 

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