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How to generate a borrower modification notice?

This part of the documentation discusses how to generate Borrower Modification Notices for GTMs.

To print the Borrower Modification Notices:

  • Click on running Loan Servicing in the left panel of The Mortgage Office®.
  • Click Tasks & Reports from the drop-down menu. 
  • Under the Graduated Terms Mortgages section, click the print Borrower Modification Notices hyperlink. 
  • In the Borrower Modification Notices assistant, click the Select Statement Options drop-down to choose to run the report for all loans, or specific loans that you select. 
    • If you choose the "Select Loans by Account option", click on the browse two dots lookup tool in the From: and To: boxes to search for and select the loans by account. 
    • For more information on using the lookup took, click here.
  • Check the square-check-solid Exclude Borrowers on Hold to exclude all borrowers that have been placed on hold; otherwise uncheck this box.
  • In the Print Notices for Modifications Due Within __ Days box, enter the number of days from today to look ahead for pending notifications. For example: if you enter 45 days, any pending modification notice for which a letter has not been printed with an adjustment date of 45 days or less from today will be selected.
  • If necessary, use the Select Categories to Include or Exclude dialog to filter borrowers based on their categories. Click here to learn more about Categories. 
  • Click NEXT in blue box Next.

TIP: You may, as many times as needed, use the Next and Back navigation buttons to retrace your steps and make changes.

  • The next step presents a list of borrowers based on the criteria and options you entered in the prior step. At this point, you may accept the list as-is, or individually check or uncheck borrowers to be included or excluded. To select or unselect individual borrowers from the list, click the square-check-solid located to the left of the account number.
  • You won't be able to proceed to the next step unless one or more borrowers are selected.

NOTE: You can use the Select All and Clear All hyperlinks near the bottom of the window to mass check or uncheck all borrowers on the list.

  • Click NEXT in blue box Next.
  • The Notice's Author Information step allows you to customize the notices with the author's name, title, phone number, fax number, and e-mail address, as well as the notice's date and date format to be used.

TIP: The author's information is local to your account and is not shared with other users of The Mortgage Office®. This enables you to personalize all letters sent by you, without having to reenter this information over-and-over again.

  • Click NEXT in blue box Next.
  • square-check-solid Override delivery options and print notices for all selected records. Select this option if you want to ignore the recipient's delivery preference and print a notice.

TIP: Documents that are email-enabled will use each recipient's delivery preference to determine whether the document is e-mailed, printed and mailed or both. You can override this preference by selecting the option above. For example: even if many borrowers have elected to receive their monthly statements via electronic mail, you may want to print and send the year-end statements via regular U.S. mail.

TIP: When this option is selected the E-mail button is disabled.

  • square-check-solid Create Attachments. Select this option to attach a copy of this notice to the borrower's file. 

TIP: You can use the Tab drop-down menu to specify which attachment tab to store the document under. 

NOTE: If you have Word 2007 or later, the notice is attached as a PDF file if the PDF add-in has been installed; otherwise, it's attached as a Word document. 

This option is not supported for Word 2000 or earlier versions.

  • Choose whether to Print, Download, or E-mail the notices.
  • Once you have successfully printed the notices, click the Mark as Printed button to update the notices.

TIP: Individual notices can be reprinted at any time from the loan's Graduated Terms Mortgage grid found in the loan's Terms from drop-down on Borrower page- Terms > GTM tab.

 NOTE: If you do not mark the notices as printed, they will be included in the list the next time you run this assistant. Also, for auditing reasons and to fulfill legal requirements, the date and time the notices were printed is logged at the time you mark them as printed.

  • Click CANCEL Cancel to exit the assistant.
 
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