---
title: How to enter a non-scheduled (other) payment in a loan?
description: This article discusses how to enter a non-scheduled payment in a loan.
---

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October 9, 2026

# How to enter a non-scheduled (other) payment in a loan?

## This article discusses how to enter a non-scheduled payment in a loan.

Use the Other Cash Received from Borrower window to enter **non-scheduled** funds received from a borrower. Generally, these payments are to pay for **outstanding** late charges, unpaid charges, or other fees incurred and due by the borrower. You are able to enter a non-scheduled payment through the [**Loans Grid**](https://help.themortgageoffice.com/knowledge/how-to-enter-a-non-scheduled-payment-in-a-loan#loansgrid) or through [**Tasks & Reports**](https://help.themortgageoffice.com/knowledge/how-to-enter-a-non-scheduled-payment-in-a-loan#tasks). 

TIP: When applied, these payments do **not** advance the loan's **due** date or **paid-to** date. 

### **To enter an Other Cash: From Borrower Payment from the Loans Grid:**

- Click on ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) **Loan Servicing** in the left panel of The Mortgage Office®.
- Click the **Loans** drop-down.
- Click the specific loan **type** (Conventional, Commercial, Construction, Lines of Credit, or Other) to open that grid or click **All Loans** to open a grid containing all the loan types.
- From the grid, **select** the loan enter a payment for.

TIP: If the record you want to edit is not visible, use the grid's vertical scroll bar to scroll the contents of the grid up or down, or click ![FindSearch icon box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/FindSearch%20icon%20box.png?width=214&height=25&name=FindSearch%20icon%20box.png) **Find** to search for the record by entering your own search criteria. For additional information see [How to use find](https://help.themortgageoffice.com/knowledge/how-to-use-find?hsLang=en) and [How to use the data grids.](https://help.themortgageoffice.com/knowledge/how-to-use-the-data-grids?hsLang=en)

- Click the ![lightning bolt with downward arrow, with button border](https://help.themortgageoffice.com/hs-fs/hubfs/lightning%20bolt%20with%20downward%20arrow%2c%20with%20button%20border.png?width=37&height=25&name=lightning%20bolt%20with%20downward%20arrow%2c%20with%20button%20border.png) Actions drop-down and select **![wallet](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/wallet.png?width=15&height=15&name=wallet.png)** **Other Cash: From Borrower** from the list.

NOTES:

- The system **may** display a message and **prevent** you from entering an Other payment. Below are some of the most common reasons: 
    - Principal balance is less than or equal to zero.
    - The loan has been placed on hold.
    - Missing next payment due date.
    - Loan is not funded, or the funding is in error.
    - Missing loan's closing date (lines of credit, commercial, and construction loans).
    - A closing statement has been printed and applied (lines of credit, commercial, and construction loans).
- The system may display one or more **warning** messages. Below are some of the most common reasons: 
    - The loan is assigned one of the following critical categories: Bankruptcy or Foreclosure.
    - The loan is not active (missing the Active category).
    - One or more NSF payments within the last six months.
    - There are one or more reminders for this payment.

- **Enter** and **review** the following information in the specific sections below:
- **Loan Information** section:

| **Field:** | **Description:** |
| --- | --- |
| **Account** | Enter the loan **account** number. The primary borrower's full name will display in the field below. TIP: Click ![browse two dots](https://help.themortgageoffice.com/hs-fs/hubfs/browse%20two%20dots.png?width=17&height=18&name=browse%20two%20dots.png) to open a lookup window that allows you to select a record from a list of existing records. For more details see [How to use lookup windows](https://help.themortgageoffice.com/knowledge/how-to-use-lookup-windows?hsLang=en). |
| **Principal Balance** | The loan's **principal** balance. This field is read-only. |
| **Reserve Balance** | The loan's **reserve** (trust) account balance. This field is read-only. |
| **Impound Balance** | The loan's **impound** (trust) account balance. This field is read-only. |
| **Unpaid Interest** | The loan's **unpaid interest** balance. This field is read-only. TIP: The system displays an alert (![caution triangle blue background warning cone](https://help.themortgageoffice.com/hs-fs/hubfs/caution%20triangle%20blue%20background%20warning%20cone.png?width=20&height=17&name=caution%20triangle%20blue%20background%20warning%20cone.png)) next to this field if the loan has a non-zero unpaid interest balance. |
| **Unpaid Late Charges** | The total amount of **unpaid late** charges. This field is read-only. |
| **Unpaid Charges** | The **total** amount of unpaid charges **plus** any accrued interest. This field is read-only. |
| **Regular Payment** | The **amount** of the scheduled regular payment. This field is read-only. TIP: This amount is the **sum** of P&I, Trust/Escrow and Other Payments. |
| **Paid to Date** | The date **interest** is paid to. This field is read-only.   TIP: This date is always in **arrears**, and generally a period earlier than the Next Payment Due date. |
| **Next Payment Due** | The loan's **next** payment due date. This is the **default** value used as Due Date in the Payment Information section of this window. This field is read-only. |
| **Next Revision** | The loan's next scheduled **revision**. This field is read-only. TIP: The system displays an alert (![caution triangle blue background warning cone](https://help.themortgageoffice.com/hs-fs/hubfs/caution%20triangle%20blue%20background%20warning%20cone.png?width=20&height=17&name=caution%20triangle%20blue%20background%20warning%20cone.png)) next to this field if the revision date has expired. |
| **Maturity Date** | The loan's **maturity** date. This field is read-only. TIP: The system displays an alert (![caution triangle blue background warning cone](https://help.themortgageoffice.com/hs-fs/hubfs/caution%20triangle%20blue%20background%20warning%20cone.png?width=20&height=17&name=caution%20triangle%20blue%20background%20warning%20cone.png)) next to this field if the maturity date has passed. TIP: The system won't prevent you from posting a payment to a loan with a past due maturity date. |

- **Payment Information** section:

| **Field:** | **Description:** |
| --- | --- |
| **Method** | Select a payment **method** from the list. The available choices are: - Cash - Check - Cashier's Check - Credit Card - EFT (credit cards or electronic fund transfers) - Electronic Payment - Money Order - MoneyGram - Other TIP: Select Electronic Payment to process credit cards or electronic funds transfers (EFT). |
| **Reference** | Enter the **reference number** of the payment being entered; in most cases, this is the borrower's check number. (Maximum 10 characters) |
| **Payment Code** | Enter a user-defined 2-character code to identify the transaction. |
| **Date Received** | Enter the date the payment was **received**. The system defaults to today's date. TIP: The received date of the payment is used to calculate accrued late charges. TIP: For loans with the Periodic Interest Accrual Method set to **Actual Days (Received Date to Received Date)**, accrued interest is calculated on the **actual** number of days between the loan's paid-to date and the payment received date entered here. TIP: This date is used to **calculate** interest due on interest-bearing charges being paid. |
| **Release Date** | Enter the date that you want the distributions from this payment to be **available** for the lenders and vendors. The system **defaults** to the Date Received plus the number of days that you hold checks. TIP: If you change the Date Received the Release Date is **automatically** recalculated, but you are able to **manually** enter an arbitrary value in this field. |
| **Release Status** | Select one of following three choices from the list: - **Release.** Distributions from this payment will be available on or after the release **date**. - **Hold.** Distributions from this payment will not be available until the hold is **removed**. - **Immediate.** Distributions from this payment are **immediately** available, and checks can be printed at any time. |

- **Source of** Funds section:

| **Field:** | **Description:** |
| --- | --- |
| **From Borrower** | Enter the amount received from the borrower. |
| **From Reserve** | If all or part of the payment amount is from the borrower's **reserve** (trust) account, then enter the amount here. |
| **From Impound** | If all or part of the payment amount is from the borrower's **impound** (trust) account, then enter the amount here. |
| **Total Received** | This is the **total** amount of money to be applied as payment and represents the sum of the two prior fields. This is a **read-only** field. TIP: Any changes in the total received amount triggers a **recalculation** of the payment distribution. |

- **Payment** **Distribution** section:

| **Field:** | **Description:** |
| --- | --- |
| **Principal** | This is the amount of the payment to be applied to **principal**. |
| **Interest** | The amount of **interest** due is automatically calculated by the system. You can **update** this field if necessary. |
| **Late Charges** | Enter the portion of the payment that you want to apply towards **late** charges. |
| **Unpaid Interest** | Enter the portion of the payment that you want to apply to **unpaid interest**. Generally, unpaid interest results when the amount of the borrower's payment is **insufficient** to cover the amount of interest due, and you selected to add negative amortization to unpaid interest. |
| **Pay Charges** | Click the hyperlink to open the **Pay Charges** window and select which charges to pay. |
| **Other Payments** | Click the hyperlink to open the **Other Payments** window. The system defaults to the amount entered in the Regular Payment section, **Other Payments** field, of the loan's General Terms.  TIPS: - You can ![Add new PLUS sign w border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Add%20new%20PLUS%20sign%20w%20border_r-PNG.png?width=34&height=19&name=Add%20new%20PLUS%20sign%20w%20border_r-PNG.png) add, ![Table pencil Edit icon with border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png?width=36&height=19&name=Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png) edit or ![delete with button border outline](https://help.themortgageoffice.com/hs-fs/hubfs/delete%20with%20button%20border%20outline.png?width=34&height=19&name=delete%20with%20button%20border%20outline.png) delete the items from the **Other Payments** window. Any changes or additions made here **only** apply to this payment and do **not** affect the recurring amounts setup for this loan. - Other payments to be paid by the **lenders** are not included in this amount. |
| **Lender Fees** | Enter the amount of additional **lender fees** you want to collect from this payment. TIPS: - The amount you enter here is **distributed** among the funding lenders according to their ownership. - The system **assumes** this fee is taxable income to the lenders and will be reported on the lenders 1099-INT. This is a one-time charge for this payment only. - You may want to document this additional fee in the **Notes** section of this payment for future reference. |
| **Broker Fees** | Enter the amount of additional **broker (Company) fees** you want to collect from this payment. TIPS: - The system **assumes** this fee is taxable income to the Company and will be reported on the 1099-MISC. This is a one-time charge for this payment only. - You may want to document this additional fee in the **Notes** section of this payment for future reference. |
| **To Impound** | This is the portion of the payment to be to apply towards the borrower's **impound** (trust) account. |
| **To Reserve** | This is the portion of the payment to be to apply towards the borrower's **reserve** (trust) account. This is a read-only field. TIP: Any undistributed portion of the payment is automatically applied to **Reserve**. |

- **Tasks &** **Options** section:

| **Field:** | **Description:** |
| --- | --- |
| **Notes** | Enter text to add **notes** to this payment. TIP: These notes are attached to the payment record and can be viewed and edited in the loan history window. |
| **Edit Payment Distribution** | Click to open the **Payment Distribution** window and view, ![Add new PLUS sign w border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Add%20new%20PLUS%20sign%20w%20border_r-PNG.png?width=34&height=19&name=Add%20new%20PLUS%20sign%20w%20border_r-PNG.png) add, ![Table pencil Edit icon with border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png?width=36&height=19&name=Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png) edit or ![delete with button border outline](https://help.themortgageoffice.com/hs-fs/hubfs/delete%20with%20button%20border%20outline.png?width=34&height=19&name=delete%20with%20button%20border%20outline.png) delete this payment's distribution. |
| **Clear & Start Again** | Click to **clear** the window and start again. |
| **![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=21&height=22&name=blank%20check%20box.png) Print Payment Receipt** | Select this option if you want to preview and print a **payment receipt** right after the payment is applied. |
| **![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=22&height=23&name=blank%20check%20box.png) Send Text Message** | Click to **send** a text message about this payment.  NOTE: This field is uncheckable if the borrower has not **opted** **into** the SMS delivery option in the General tab of the borrower page. |

- When finished entering and reviewing information, click ![APPLY button](https://help.themortgageoffice.com/hs-fs/hubfs/APPLY%20button.png?width=73&height=24&name=APPLY%20button.png) **Apply** to enter the payment or ![CANCEL](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/CANCEL.png?width=68&height=27&name=CANCEL.png) **Cancel** to abort the transaction.
- When you are **finished** processing regular payments, click ![image-png-Jul-26-2023-04-29-08-2466-PM](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Jul-26-2023-04-29-08-2466-PM.png?width=65&height=24&name=image-png-Jul-26-2023-04-29-08-2466-PM.png) Cancel or ![black X Exit](https://help.themortgageoffice.com/hs-fs/hubfs/black%20X%20Exit.png?width=16&height=15&name=black%20X%20Exit.png) to close the window and **exit**.

 

### **To enter an Other Cash: From Borrower Payment from Tasks & Reports:**

- Click on ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) **Loan Servicing** in the left panel of The Mortgage Office®.
- Click **Tasks & Reports** from the menu located on the left of the window.
- In the Loan Transactions section, click ![wallet](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/wallet.png?width=15&height=15&name=wallet.png) **Other Cash: From Borrower.**
- **Loan Information** section:

NOTES:

- The system **may** display a message and **prevent** you from entering an Other payment. Below are some of the most common reasons: 
    - Principal balance is less than or equal to zero.
    - The loan has been placed on hold.
    - Missing next payment due date.
    - Loan is not funded, or the funding is in error.
    - Missing loan's closing date (lines of credit, commercial, and construction loans).
    - A closing statement has been printed and applied (lines of credit, commercial, and construction loans).
- The system may display one or more **warning** messages. Below are some of the most common reasons: 
    - The loan is assigned one of the following critical categories: Bankruptcy or Foreclosure.
    - The loan is not active (missing the Active category).
    - One or more NSF payments within the last six months.
    - There are one or more reminders for this payment.

| **Field:** | **Description:** |
| --- | --- |
| **Account** | Enter the loan **account** number. The primary borrower's full name will display in the field below. TIP: Click ![browse two dots](https://help.themortgageoffice.com/hs-fs/hubfs/browse%20two%20dots.png?width=17&height=18&name=browse%20two%20dots.png) to open a lookup window that allows you to select a record from a list of existing records. For more details see [How to use lookup windows](https://help.themortgageoffice.com/knowledge/how-to-use-lookup-windows?hsLang=en). |
| **Principal Balance** | The loan's **principal** balance. This field is read-only. |
| **Reserve Balance** | The loan's **reserve** (trust) account balance. This field is read-only. |
| **Impound Balance** | The loan's **impound** (trust) account balance. This field is read-only. |
| **Unpaid Interest** | The loan's **unpaid interest** balance. This field is read-only. TIP: The system displays an alert (![caution triangle blue background warning cone](https://help.themortgageoffice.com/hs-fs/hubfs/caution%20triangle%20blue%20background%20warning%20cone.png?width=20&height=17&name=caution%20triangle%20blue%20background%20warning%20cone.png)) next to this field if the loan has a non-zero unpaid interest balance. |
| **Unpaid Late Charges** | The total amount of **unpaid late** charges. This field is read-only. |
| **Unpaid Charges** | The **total** amount of unpaid charges **plus** any accrued interest. This field is read-only. |
| **Regular Payment** | The **amount** of the scheduled regular payment. This field is read-only. TIP: This amount is the **sum** of P&I, Trust/Escrow and Other Payments. |
| **Paid to Date** | The date **interest** is paid to. This field is read-only.   TIP: This date is always in **arrears**, and generally a period earlier than the Next Payment Due date. |
| **Next Payment Due** | The loan's **next** payment due date. This is the **default** value used as Due Date in the Payment Information section of this window. This field is read-only. |
| **Next Revision** | The loan's next scheduled **revision**. This field is read-only. TIP: The system displays an alert (![caution triangle blue background warning cone](https://help.themortgageoffice.com/hs-fs/hubfs/caution%20triangle%20blue%20background%20warning%20cone.png?width=20&height=17&name=caution%20triangle%20blue%20background%20warning%20cone.png)) next to this field if the revision date has expired. |
| **Maturity Date** | The loan's **maturity** date. This field is read-only. TIP: The system displays an alert (![caution triangle blue background warning cone](https://help.themortgageoffice.com/hs-fs/hubfs/caution%20triangle%20blue%20background%20warning%20cone.png?width=20&height=17&name=caution%20triangle%20blue%20background%20warning%20cone.png)) next to this field if the maturity date has passed. TIP: The system won't prevent you from posting a payment to a loan with a past due maturity date. |

- **Payment Information** section:

| **Field:** | **Description:** |
| --- | --- |
| **Method** | Select a payment **method** from the list. The available choices are: - Cash - Check - Cashier's Check - Credit Card - EFT (credit cards or electronic fund transfers) - Electronic Payment - Money Order - MoneyGram - Other TIP: Select Electronic Payment to process credit cards or electronic funds transfers (EFT). |
| **Reference** | Enter the **reference number** of the payment being entered; in most cases, this is the borrower's check number. (Maximum 10 characters) |
| **Payment Code** | Enter a user-defined 2-character code to identify the transaction. |
| **Date Received** | Enter the date the payment was **received**. The system defaults to today's date. TIP: The received date of the payment is used to calculate accrued late charges. TIP: For loans with the Periodic Interest Accrual Method set to **Actual Days (Received Date to Received Date)**, accrued interest is calculated on the **actual** number of days between the loan's paid-to date and the payment received date entered here. TIP: This date is used to **calculate** interest due on interest-bearing charges being paid. |
| **Release Date** | Enter the date that you want the distributions from this payment to be **available** for the lenders and vendors. The system **defaults** to the Date Received plus the number of days that you hold checks. TIP: If you change the Date Received the Release Date is **automatically** recalculated, but you are able to **manually** enter an arbitrary value in this field. |
| **Release Status** | Select one of following three choices from the list: - **Release.** Distributions from this payment will be available on or after the release **date**. - **Hold.** Distributions from this payment will not be available until the hold is **removed**. - **Immediate.** Distributions from this payment are **immediately** available, and checks can be printed at any time. |

- **Source of** Funds section:

| **Field:** | **Description:** |
| --- | --- |
| **From Borrower** | Enter the amount received from the borrower. |
| **From Reserve** | If all or part of the payment amount is from the borrower's **reserve** (trust) account, then enter the amount here. |
| **From Impound** | If all or part of the payment amount is from the borrower's **impound** (trust) account, then enter the amount here. |
| **Total Received** | This is the **total** amount of money to be applied as payment and represents the sum of the two prior fields. This is a **read-only** field. TIP: Any changes in the total received amount triggers a **recalculation** of the payment distribution. |

- **Payment** **Distribution** section:

| **Field:** | **Description:** |
| --- | --- |
| **Principal** | This is the amount of the payment to be applied to **principal**. |
| **Interest** | The amount of **interest** due is automatically calculated by the system. You can **update** this field if necessary. |
| **Late Charges** | Enter the portion of the payment that you want to apply towards **late** charges. |
| **Unpaid Interest** | Enter the portion of the payment that you want to apply to **unpaid interest**. Generally, unpaid interest results when the amount of the borrower's payment is **insufficient** to cover the amount of interest due, and you selected to add negative amortization to unpaid interest. |
| **Pay Charges** | Click the hyperlink to open the **Pay Charges** window and select which charges to pay. |
| **Other Payments** | Click the hyperlink to open the **Other Payments** window. The system defaults to the amount entered in the Regular Payment section, **Other Payments** field, of the loan's General Terms.  TIPS: - You can ![Add new PLUS sign w border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Add%20new%20PLUS%20sign%20w%20border_r-PNG.png?width=34&height=19&name=Add%20new%20PLUS%20sign%20w%20border_r-PNG.png) add, ![Table pencil Edit icon with border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png?width=36&height=19&name=Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png) edit or ![delete with button border outline](https://help.themortgageoffice.com/hs-fs/hubfs/delete%20with%20button%20border%20outline.png?width=34&height=19&name=delete%20with%20button%20border%20outline.png) delete the items from the **Other Payments** window. Any changes or additions made here **only** apply to this payment and do **not** affect the recurring amounts setup for this loan. - Other payments to be paid by the **lenders** are not included in this amount. |
| **Lender Fees** | Enter the amount of additional **lender fees** you want to collect from this payment. TIPS: - The amount you enter here is **distributed** among the funding lenders according to their ownership. - The system **assumes** this fee is taxable income to the lenders and will be reported on the lenders 1099-INT. This is a one-time charge for this payment only. - You may want to document this additional fee in the **Notes** section of this payment for future reference. |
| **Broker Fees** | Enter the amount of additional **broker (Company) fees** you want to collect from this payment. TIPS: - The system **assumes** this fee is taxable income to the Company and will be reported on the 1099-MISC. This is a one-time charge for this payment only. - You may want to document this additional fee in the **Notes** section of this payment for future reference. |
| **To Impound** | This is the portion of the payment to be to apply towards the borrower's **impound** (trust) account. |
| **To Reserve** | This is the portion of the payment to be to apply towards the borrower's **reserve** (trust) account. This is a read-only field. TIP: Any undistributed portion of the payment is automatically applied to **Reserve**. |

- **Tasks &** **Options** section:

| **Field:** | **Description:** |
| --- | --- |
| **Notes** | Enter text to add **notes** to this payment. TIP: These notes are attached to the payment record and can be viewed and edited in the loan history window. |
| **Edit Payment Distribution** | Click to open the **Payment Distribution** window and view, ![Add new PLUS sign w border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Add%20new%20PLUS%20sign%20w%20border_r-PNG.png?width=34&height=19&name=Add%20new%20PLUS%20sign%20w%20border_r-PNG.png) add, ![Table pencil Edit icon with border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png?width=36&height=19&name=Table%20pencil%20Edit%20icon%20with%20border_r-PNG.png) edit or ![delete with button border outline](https://help.themortgageoffice.com/hs-fs/hubfs/delete%20with%20button%20border%20outline.png?width=34&height=19&name=delete%20with%20button%20border%20outline.png) delete this payment's distribution. |
| **Clear & Start Again** | Click to **clear** the window and start again. |
| **![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=21&height=22&name=blank%20check%20box.png) Print Payment Receipt** | Select this option if you want to preview and print a **payment receipt** right after the payment is applied. |
| **![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=22&height=23&name=blank%20check%20box.png) Send Text Message** | Click to **send** a text message about this payment.  NOTE: This field is uncheckable if the borrower has not **opted** **into** the SMS delivery option in the General tab of the borrower page. |

- When finished entering and reviewing information, click ![APPLY button](https://help.themortgageoffice.com/hs-fs/hubfs/APPLY%20button.png?width=73&height=24&name=APPLY%20button.png) **Apply** to enter the payment or ![CANCEL](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/CANCEL.png?width=68&height=27&name=CANCEL.png) **Cancel** to abort the transaction.
- When you are **finished** processing regular payments, click ![image-png-Jul-26-2023-04-29-08-2466-PM](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Jul-26-2023-04-29-08-2466-PM.png?width=65&height=24&name=image-png-Jul-26-2023-04-29-08-2466-PM.png) Cancel or ![black X Exit](https://help.themortgageoffice.com/hs-fs/hubfs/black%20X%20Exit.png?width=16&height=15&name=black%20X%20Exit.png) to close the window and **exit**.

 

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