How to add or edit primary borrower information?

Enter the primary borrower's full name. The first time the Full Name is entered, it is parsed and used, if possible, to auto-populate the First Name, MI and Last Name fields. (Maximum of 64 characters)

TIP: The Full Name can represent the name of a legal entity, while the First Name, MI and Last Name can be the name of a natural person.

First Name

Last Name

Enter borrower's last name. (Maximum of 30 characters)

Select borrower's state from the drop-down list.

TIP: The state defaults to the state selected in the Company Properties. See Adding Company Information.

Enter borrower's zip code. (Maximum of 10 characters)

TIP: When a zip code is entered, it is matched against a database of U.S. and Canadian postal codes containing in excess of 850,000 records, and if a match is found, the city, state and county are automatically updated.

TIP:  The Province option is only available if you have selected Canada in the Regional User Preferences in the Options page. 

Preferred City Name: There are approximately 43,000 U.S. ZIP Codes as issued by the US Postal Service.  Although there are 43,000 unique ZIP Codes, there are more city and town names than there are ZIP Codes. Actually, it is not unheard of to have 10 different city or town names for a single ZIP Code.

However, even though the USPS permits more than one city name for a single ZIP Code, they do have a preference; and that preference is referred to as a Preferred City.

The Mortgage Office® always returns the Preferred City name.

Enter borrower's e-mail address. (Maximum of 255 characters)

TIP: You may enter multiple e-mail addresses by separating each with a semi-colon. When sending documents via e-mail (such as statements), The Mortgage Office® will generate a separate e-mail with the appropriate attachment to each e-mail address in the field.

Select delivery options from the list. Available options are Print, E-mail or SMS.

TIP: Notices and Statements that are email-enabled, will use this option to determine each borrower's preference. You can override this preference at time of producing the documents. For example, even if many borrowers have elected to receive their statements via electronic mail, you may want to print and send the year-end statements via regular U.S. mail.

Enter borrower's Home, Work, Mobile and Fax phone numbers. (Maximum of 20 characters)

TIP: The phone number will be automatically formatted if you enter numeric digits only. For example, typing 5624262188 is automatically converted to (562) 426-2188.

Enter a unique account number for this loan. (Maximum of 10 alpha-numeric characters including "-" and ".")

NOTE: Only users with supervisory rights are allowed to change account numbers.

TIP: If you have opted into the auto-numbering scheme for account numbers, this field will be prefilled and read-only. Read more about account numbering here. 

Enter Date of Birth in dd/mm/yyyy format.

Enter borrower's tax identification number. (Maximum of 11 characters)

TIP:  This number is a minimum of nine digits and can be either a social security number or a company identification number. This number may be entered with or without hyphenation.

WARNING: Limit Public Display of Social Security Numbers. Many states, including California now place restrictions on the display and transmission of social security numbers. To comply with these new regulations, the User & Group Security module provides options to limit the access to and display (only the last four digits are shown) of TINs.

Select from one of the following codes to identify the recipient type used for tax reporting:

U.S.A.:

• EIN. Employer identification number.
• SSN. Social security number.

WARNING: ACH Detail Record Type. The TIN Type field affects the type of ACH detail record created when using ACH Express. If the TIN Type is EIN, a CCD detail record is created. If the TIN Type is SSN, then a PPD detail record is created. Read the ACH FAQ & Glossary for more information.

Canada:

• 1 - for an individual.
• 2 - for a joint account (two or more individuals).
• 3 - for a corporation.
• 4 - for an association, trust (RRSP trustee, fiduciary-trustee, nominee, or estate), club, or partnership.
• 5 - for a government, government enterprise, or international organization.

Select to place this loan on hold. As long as this option is selected, no payments can be posted to the loan.

Click on the Alternate Tax Info hyperlink to open the Tax Payer Information window and enter information used to prepare the IRS Form 1098.

TIP: Select the  Auto-Synchronize option to use the information entered in the General tab of the Borrower page in the loan file.; otherwise, un-check the selection and type the correct information in the form.

For example: you have a borrower who is using her married name on your loan files but her social security records still show her maiden name. In this case, create a Tax Payer Information record using her maiden name.

NOTE: You only need to create a Tax Payer Information record if the borrower's information is different than what should be reported to the IRS.

The options under this section are used to prevent certain notices and forms from printing.

• Tax Reporting    
  • Select this option to send a Form 1098 (Mortgage Interest Statement) to the borrower.
• Send Late Notices
  • Select this option to send late notices to the borrower.
• Send Payment Receipts
  • Select this option to send a payment receipt to the borrower (after the payment is received).
• Send Payment Statements
  • Select this option to send a payment statement to the borrower (before the payment is received).