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How to select and print lender & vendor checks?

This article discusses how to select and print checks for lenders & vendors.

To select and print lender & vendor checks:

  • Click on the running Loan Servicing drop-down in the left panel of The Mortgage Office®.
  • Click Tasks & Reports from the menu located on the left of the window.
  • In the Lender & Vendor Transactions section, click Select & Print Checks. 
  • The following actions are available to be taken in the Select & Print Checks grid: 

Field:

Description:
square-check-solid

 

Click Pay All to select all checks for payment.

TIP: Checks on Hold cannot be selected for payment. To release a check that has been placed on hold, click the action Actions drop-down and click LOCK with button border Release.  
Click to Clear All to un-select all checks.
blank check box

 Click the box under the Pay heading on each row to individually select or un-select checks for printing. 
edit

Click to edit the transaction details. 
action-png-1

 

Click Actions to display a list of available actions. The available actions are:

  • Immediate 
  • Release
  • Hold
  • Immediate All
  • Release All
  • Hold All
  • Change Release Date
  • Add Note to Check

select and print checks no border-1

 

Click to mark a check as handwritten. When the dialog window opens, enter the Check Number, the Check Date and click OK OK. 

PRINT REGISTER no border

Click to preview the check register. Click here to learn more about print preview windows. 

select and print checks no border

 

Click to open the Print Checks dialog window and review/enter the following information before printing the checks: 

  • Choose the Trust Account to print the checks from. 
  • Choose the check style to print. 
  • Enter the Date to Print on Checks.
    • The system defaults to today’s date.
  • Enter the Starting Check Number, if different than the number assigned by the system.
  • Enter the Number of Check Copies you want to print.
    • If you only want to print copies of the checks, select Print Check Copies Only blank check box.
  • Check blank check box Consolidate Checks by Payee to consolidate multiple checks for the same payee. 

Click the Print button to print the checks. 

Click the Cancel button to cancel the printing. 

If necessary, click the Alignment button to open a dialog window enabling you to adjust vertical and horizontal offsets of the check.

Click the Message button to enter a message you want to print on the check stub.
image-png-Sep-27-2023-07-50-00-0997-PM

 

Click to open the Create ACH File dialog window.

  • Enter the Effective Entry Date.
    • Also known as the settlement date, the effective date is generally the date in which the transfer of monies should take place.
    • When the ACH Operator processes an ACH file, the effective entry date is read, and entries are settled according to that date. 
  • Click OK to continue to the ACH File assistant or Cancel to cancel the transaction. 
  • Next, the ACH File ID dialog window below is displayed to inform you that a properly formatted NACHA file has been created and provide you with the following options:
    • Transmit File. Sends the NACHA file via the Internet to the ACH service provider. The contents of the file are verified to ensure no data was lost during transmission and that the file received is identical to the original.
    • Export File. Exports a properly formatted NACHA file to a location of your choice. You can then deliver the file via e-mail to an ACH service provider of your choice.
    • Transmission Report. You can print or preview a report which details the information contained in an ACH file.
    • Facsimile Transmittal. It is a requirement of some ACH service providers, that you send via fax a signed and dated Facsimile Transmittal report in conjunction with each ACH transmission.
    • Close. Click when you're done to close the window.
export-to-excel Click to export the contents of the grid to Microsoft Excel.
image-png-Aug-03-2023-04-09-59-0184-PM Customize Grid. Opens a dialog window where you can change the display order of the grid columns and select whether they are displayed or not.
image-png-Aug-03-2023-04-10-54-3751-PM  Click Refresh to update the contents of the grid.

 

Troubleshooting

If you receive the following error message when performing any action in The Mortgage Office®:

"The user 'name@themortgageoffice.com' is currently printing lender checks. Please make necessary changes and try again."

This message indicates that another user currently has an active check printing session open for lender disbursements. While that session remains open, other users are temporarily prevented from performing related actions—such as posting, editing, or starting another check printing process—to avoid conflicts or duplicate transactions.

To resolve this issue:

  1. Check if the user listed in the error message (for example, name@themortgageoffice.com) is actively printing lender checks.

  2. If the user is currently printing, wait until the process is complete, then try again.

  3. If the session was left open unintentionally, the user is not actually printing checks, or the user is no longer with your organization:

    • Click the ⚙️ Gear icon (Settings).

    • Go to Options > General.

    • Scroll to the bottom of the page.

    • Click the Clear Database Resources button to release the lock on the process.

This will end the inactive or stuck printing session and allow you to resume normal operations.

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