--- title: How to process automated loan payments (LOCKBOX)? description: This article discusses how to process automated loan payments (LOCKBOX) from borrowers. --- [Skip to content](https://help.themortgageoffice.com/knowledge/how-to-process-the-automated-borrower-payments-lockbox-in-a-loan-transaction#main-content) [![TMO-LO~1](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.png?width=200&height=65&name=TMO-LO~1.png)](https://www.themortgageoffice.com/) - [Platform](https://www.themortgageoffice.com/products/) Show submenu for Platform - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/) - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/) - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/) - [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/) Show submenu for Knowledge Hub - [Blog](https://www.themortgageoffice.com/blog/) - [Resources](https://www.themortgageoffice.com/resources/) - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars) - [Seminars](https://www.themortgageoffice.com/seminars/) - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/) - [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes) Open main navigation Close main navigation - [Platform](https://www.themortgageoffice.com/products/) Show submenu for Platform - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/) - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/) - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/) - [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/) Show submenu for Knowledge Hub - [Blog](https://www.themortgageoffice.com/blog/) - [Resources](https://www.themortgageoffice.com/resources/) - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars) - [Seminars](https://www.themortgageoffice.com/seminars/) - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/) - [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes) - [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new) [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.themortgageoffice.com/knowledge?hsLang=en) 2. [Loan Servicing](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en) 3. [Tasks & Reports](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#tasks-reports) October 9, 2026 # How to process automated loan payments (LOCKBOX)? ## This article discusses how to process automated loan payments (LOCKBOX) from borrowers. **NOTE: What is a lockbox file?** This is a service provided by most commercial banks to companies for the **receipt** of **payment** from borrowers. Under the service, the borrower payments are directed to a special **post office box**, rather than going to the company. The bank will then go to the box, **retrieve** the **payments**, process them and deposit the funds directly into the company bank account. The bank will then **provide** you with a **file** containing the necessary information for you to **automate** the **processing** of the payments. Use the Automated Payments (**LOCKBOX**) Assistant to process payments for borrowers who have elected to make their loan payment **electronically**. You are able to process borrower LOCKBOX payments through the [**Loans Grid**](https://help.themortgageoffice.com/knowledge/how-to-process-the-automated-borrower-payments-lockbox-in-a-loan-transaction#loans), or through **[Tasks & Reports.](https://help.themortgageoffice.com/knowledge/how-to-process-the-automated-borrower-payments-lockbox-in-a-loan-transaction#Tasks)**  ### **To process borrower LOCKBOX payments through the Loans Grid:** - Click on ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) **Loan Servicing** in the left panel of The Mortgage Office®. - Click the **Loans** drop-down. - Click the specific loan **type** (Conventional, Commercial, Construction, Lines of Credit, or Other) to open that grid or click **All Loans** to open a grid containing all the loan types. TIP: If the record you want to edit is not visible, use the grid's vertical scroll bar to scroll the contents of the grid up or down, or click ![FindSearch icon box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/FindSearch%20icon%20box.png?width=214&height=25&name=FindSearch%20icon%20box.png) **Find** to search for the record by entering your own search criteria. For additional information see [How to use find](https://help.themortgageoffice.com/knowledge/how-to-use-find?hsLang=en) and [How to use the data grids.](https://help.themortgageoffice.com/knowledge/how-to-use-the-data-grids?hsLang=en) - Click the ![lightning bolt with downward arrow, with button border](https://help.themortgageoffice.com/hs-fs/hubfs/lightning%20bolt%20with%20downward%20arrow%2c%20with%20button%20border.png?width=33&height=23&name=lightning%20bolt%20with%20downward%20arrow%2c%20with%20button%20border.png) Actions drop-down and select ![](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Sep-27-2023-07-50-00-0997-PM.png?width=18&height=14&name=image-png-Sep-27-2023-07-50-00-0997-PM.png) **Automated Payments (LOCKBOX)**. - The following options are available: - **Import Profile.** This file contains a previously created field mapping between available fields and your import file. Enter the full path and file name or use the ![BROWSE button, grey with border](https://help.themortgageoffice.com/hs-fs/hubfs/BROWSE%20button%2c%20grey%20with%20border.png?width=51&height=24&name=BROWSE%20button%2c%20grey%20with%20border.png) **Browse** button to navigate to the location where the import profile resides and select it. - Import profiles can be great time savers if your import file's format does **not change**. TIPS: - You may leave this field **blank** if you are creating a new mapping for the first time using this assistant. Once you've created a field mapping you will have a chance to **save** it. - You may create **any** number of import profiles. - The import profile is always **verified** and will be **rejected** if found to be different from the import file. - **File to Import**. Enter the full path and file name or use the ![BROWSE button, grey with border](https://help.themortgageoffice.com/hs-fs/hubfs/BROWSE%20button%2c%20grey%20with%20border.png?width=51&height=24&name=BROWSE%20button%2c%20grey%20with%20border.png) **Browse** button to navigate to the location where the file resides and select it. To learn more, read [How to create the import file](https://help.themortgageoffice.com/knowledge/how-to-create-the-import-file-from-excel?hsLang=en). - **Import File Type**. From the drop-down menu select the file type that matches the format used in Microsoft Excel to create the file. The choices are: - **CSV** - **Comma Delimited.** A CSV file consists of a header record containing a description for each field, followed by one or more records consisting of fields separated by a literal comma. All records must have an identical sequence of fields and each record must be terminated by a line break. - **Text** - **Tab Delimited.** A TXT file consists of a header record containing a description for each field, followed by one or more records consisting of fields separated by a tab-character. All records must have an identical sequence of fields and each record must be terminated by a line break. - **Date Format.** From the drop-down menu select the import file date format. - **Windows Default** - The import assistant will parse the DATE RECEIVED using Windows Regional Settings. - **yyyyMMdd** - The import assistant will parse the DATE RECEIVED using the selected format. - Click ![NEXT in blue box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/NEXT%20in%20blue%20box.png?width=67&height=26&name=NEXT%20in%20blue%20box.png) **Next.** - **Field Mapping.** Use the drop-down list to map each one of your fields to the corresponding field of the first column. Below is a detail explanation of the available fields and their respective acceptable values: | **Field Name:** | **Description:** | | --- | --- | | **Account** | **Loan Account.** Enter a unique account number. (Maximum of 10 alpha-numeric characters including "-" and ".") | | **Payer Name** | **Payer's Name.**  Enter the name of the person that made the payment. Most commonly this is the borrower's name. | | **Reference** | **Payment's Reference or Check Number.** Enter the reference number of the payment; in most cases, this is the borrowers check number. (Maximum 10 characters) | | **Date Received** | **Payment's Received Date. (**Maximum of 10 characters) TIP: The received date of the payment is used to calculate accrued late charges. TIP: For loans with **Periodic Interest Accrual Method** set to **Actual Days (Received Date to Received Date)**, accrued interest is calculated on the actual number of days between the loan's paid-to date and payment received date entered here. TIP: This date is used to calculate interest due on interest-bearing charges being paid. | | **Amount Paid** | **Amount Paid**. Enter the amount received from borrower. | | **Notes** | **Payment Notes.** Enter additional notes. TIP: These notes are attached to the payment record and can be viewed and edited in the loan history window. | TIP: Click the **Print Mapping** button to print a paper-copy of your selections. TIP: Click the **Save Profile** button to save the profile to disk so that it can be reused at a later time. - Click ![NEXT in blue box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/NEXT%20in%20blue%20box.png?width=67&height=26&name=NEXT%20in%20blue%20box.png) **Next.** - The **Select Borrowers** window allows you to further refine the list of payments to process. The list is populated with the payments from your import file. - The following options are available:  - Check or uncheck the checkboxes **![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=21&height=22&name=blank%20check%20box.png)** to **select** a payment for **processing**. - Click the **Export to Excel** hyperlink to export the contents of the grid to Microsoft **Excel**. - Click **Select All** to select all payments for **processing**. - Click **Clear All** to de-select all payments for **processing**. - If you were advised that errors were found in your import file, click the **Print Exemptions Report** link at the bottom of the window and review the errors before continuing. TIP: You must select **one** or **more** payments to process before you can continue. NOTES:  - **Why are some of the check boxes selected and other not?** - The system **doesn't** select payments that need your **attention**. You should print the **Exemptions Report** to determine why they were not automatically selected, and then decide whether you want to go ahead and **manually** select some or all for processing. - **Why are some of the check boxes (![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=17&height=18&name=blank%20check%20box.png)) grayed?** - These are payments that can't be processed due to one or more of the following reasons: - Loan is not active (missing the Active category). - Loan is in foreclosure (assigned the Foreclosure category). - Loan is in bankruptcy (assigned the Bankruptcy category). - Loan has a paid off date. - Loan has been placed on hold. - Loan is missing a paid-to date. - Loan is missing a next payment due date. - The loan's next payment due date is past its revision date. - The loan is not fully funded, or the funding is in error. - The loan is a line of credit, commercial, or construction and is missing a closing date. - This is an ARM loan, and it has overdue rate and/or payment calculations. - This loan has pending modifications. - - These exempted payments are listed along with a detail explanation of why they are excluded. To print the report click **Print Exemptions Report** link at the bottom of the window. - Click ![NEXT in blue box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/NEXT%20in%20blue%20box.png?width=67&height=26&name=NEXT%20in%20blue%20box.png) **Next.** - The following **actions** are available in the Print Register and Apply Payments window: | **Button:** | **Description:** | | --- | --- | | ![image-png-Aug-22-2023-05-17-35-1540-PM](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Aug-22-2023-05-17-35-1540-PM.png?width=183&height=30&name=image-png-Aug-22-2023-05-17-35-1540-PM.png) | Click to open a Print Preview window with the Payment Register. Learn more about Print Preview windows [here.](https://help.themortgageoffice.com/knowledge/how-to-use-the-print-preview-window?hsLang=en)  TIPS: - It is recommended that you **preview** and review the payment **register** before applying the payments. - You'll also be allowed to print a **final** payment register **after** applying the payments. | | ![image-png-Aug-22-2023-05-18-18-5110-PM](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Aug-22-2023-05-18-18-5110-PM.png?width=174&height=30&name=image-png-Aug-22-2023-05-18-18-5110-PM.png) | Click to **Apply** the payments. | - Once the payments are applied, you will be asked if you want to print a final Payment Register. Click ![YES button](https://help.themortgageoffice.com/hs-fs/hubfs/YES%20button.png?width=55&height=19&name=YES%20button.png) **Yes** to print the register or click ![NO button](https://help.themortgageoffice.com/hs-fs/hubfs/NO%20button.png?width=58&height=20&name=NO%20button.png) **No** or ![CANCEL](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/CANCEL.png?width=61&height=24&name=CANCEL.png) **Cancel** to close the window. ### **To process borrower LOCKBOX payments through Tasks & Reports:** - Click on ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) **Loan Servicing** in the left panel of The Mortgage Office®. - Click **Tasks & Reports.** - In the **Loan Transactions** section, click ![](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Sep-27-2023-07-50-00-0997-PM.png?width=18&height=14&name=image-png-Sep-27-2023-07-50-00-0997-PM.png) **Automated Payments (LOCKBOX).** - The following options are available: - **Import Profile.** This file contains a previously created field mapping between available fields and your import file. Enter the full path and file name or use the ![BROWSE button, grey with border](https://help.themortgageoffice.com/hs-fs/hubfs/BROWSE%20button%2c%20grey%20with%20border.png?width=51&height=24&name=BROWSE%20button%2c%20grey%20with%20border.png) **Browse** button to navigate to the location where the import profile resides and select it. - Import profiles can be great time savers if your import file's format does **not change**. TIPS: - You may leave this field **blank** if you are creating a new mapping for the first time using this assistant. Once you've created a field mapping you will have a chance to **save** it. - You may create **any** number of import profiles. - The import profile is always **verified** and will be **rejected** if found to be different from the import file. - **File to Import**. Enter the full path and file name or use the ![BROWSE button, grey with border](https://help.themortgageoffice.com/hs-fs/hubfs/BROWSE%20button%2c%20grey%20with%20border.png?width=51&height=24&name=BROWSE%20button%2c%20grey%20with%20border.png) **Browse** button to navigate to the location where the file resides and select it. To learn more, read [How to create the import file](https://help.themortgageoffice.com/knowledge/how-to-create-the-import-file-from-excel?hsLang=en). - **Import File Type**. From the drop-down menu select the file type that matches the format used in Microsoft Excel to create the file. The choices are: - **CSV** - **Comma Delimited.** A CSV file consists of a header record containing a description for each field, followed by one or more records consisting of fields separated by a literal comma. All records must have an identical sequence of fields and each record must be terminated by a line break. - **Text** - **Tab Delimited.** A TXT file consists of a header record containing a description for each field, followed by one or more records consisting of fields separated by a tab-character. All records must have an identical sequence of fields and each record must be terminated by a line break. - **Date Format.** From the drop-down menu select the import file date format. - **Windows Default** - The import assistant will parse the DATE RECEIVED using Windows Regional Settings. - **yyyyMMdd** - The import assistant will parse the DATE RECEIVED using the selected format. - Click ![NEXT in blue box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/NEXT%20in%20blue%20box.png?width=67&height=26&name=NEXT%20in%20blue%20box.png) **Next.** - **Field Mapping.** Use the drop-down list to map each one of your fields to the corresponding field of the first column. Below is a detail explanation of the available fields and their respective acceptable values: | **Field Name:** | **Description:** | | --- | --- | | **Account** | **Loan Account.** Enter a unique account number. (Maximum of 10 alpha-numeric characters including "-" and ".") | | **Payer Name** | **Payer's Name.**  Enter the name of the person that made the payment. Most commonly this is the borrower's name. | | **Reference** | **Payment's Reference or Check Number.** Enter the reference number of the payment; in most cases, this is the borrowers check number. (Maximum 10 characters) | | **Date Received** | **Payment's Received Date. (**Maximum of 10 characters) TIP: The received date of the payment is used to calculate accrued late charges. TIP: For loans with **Periodic Interest Accrual Method** set to **Actual Days (Received Date to Received Date)**, accrued interest is calculated on the actual number of days between the loan's paid-to date and payment received date entered here. TIP: This date is used to calculate interest due on interest-bearing charges being paid. | | **Amount Paid** | **Amount Paid**. Enter the amount received from borrower. | | **Notes** | **Payment Notes.** Enter additional notes. TIP: These notes are attached to the payment record and can be viewed and edited in the loan history window. | TIP: Click the **Print Mapping** button to print a paper-copy of your selections. TIP: Click the **Save Profile** button to save the profile to disk so that it can be reused at a later time. - Click ![NEXT in blue box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/NEXT%20in%20blue%20box.png?width=67&height=26&name=NEXT%20in%20blue%20box.png) **Next.** - The **Select Borrowers** window allows you to further refine the list of payments to process. The list is populated with the payments from your import file. - The following options are available:  - Check or uncheck the checkboxes **![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=21&height=22&name=blank%20check%20box.png)** to **select** a payment for **processing**. - Click the **Export to Excel** hyperlink to export the contents of the grid to Microsoft **Excel**. - Click **Select All** to select all payments for **processing**. - Click **Clear All** to de-select all payments for **processing**. - If you were advised that errors were found in your import file, click the **Print Exemptions Report** link at the bottom of the window and review the errors before continuing. TIP: You must select **one** or **more** payments to process before you can continue. NOTES:  - **Why are some of the check boxes selected and other not?** - The system **doesn't** select payments that need your **attention**. You should print the **Exemptions Report** to determine why they were not automatically selected, and then decide whether you want to go ahead and **manually** select some or all for processing. - **Why are some of the check boxes (![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=17&height=18&name=blank%20check%20box.png)) grayed?** - These are payments that can't be processed due to one or more of the following reasons: - Loan is not active (missing the Active category). - Loan is in foreclosure (assigned the Foreclosure category). - Loan is in bankruptcy (assigned the Bankruptcy category). - Loan has a paid off date. - Loan has been placed on hold. - Loan is missing a paid-to date. - Loan is missing a next payment due date. - The loan's next payment due date is past its revision date. - The loan is not fully funded, or the funding is in error. - The loan is a line of credit, commercial, or construction and is missing a closing date. - This is an ARM loan, and it has overdue rate and/or payment calculations. - This loan has pending modifications. - - These exempted payments are listed along with a detail explanation of why they are excluded. To print the report click **Print Exemptions Report** link at the bottom of the window. - Click ![NEXT in blue box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/NEXT%20in%20blue%20box.png?width=67&height=26&name=NEXT%20in%20blue%20box.png) **Next.** - The following **actions** are available in the Print Register and Apply Payments window: | **Button:** | **Description:** | | --- | --- | | ![image-png-Aug-22-2023-05-17-35-1540-PM](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Aug-22-2023-05-17-35-1540-PM.png?width=183&height=30&name=image-png-Aug-22-2023-05-17-35-1540-PM.png) | Click to open a Print Preview window with the Payment Register. Learn more about Print Preview windows [here.](https://help.themortgageoffice.com/knowledge/how-to-use-the-print-preview-window?hsLang=en)  TIPS: - It is recommended that you **preview** and review the payment **register** before applying the payments. - You'll also be allowed to print a **final** payment register **after** applying the payments. | | ![image-png-Aug-22-2023-05-18-18-5110-PM](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Aug-22-2023-05-18-18-5110-PM.png?width=174&height=30&name=image-png-Aug-22-2023-05-18-18-5110-PM.png) | Click to **Apply** the payments. | - Once the payments are applied, you will be asked if you want to print a final Payment Register. Click ![YES button](https://help.themortgageoffice.com/hs-fs/hubfs/YES%20button.png?width=55&height=19&name=YES%20button.png) **Yes** to print the register or click ![NO button](https://help.themortgageoffice.com/hs-fs/hubfs/NO%20button.png?width=58&height=20&name=NO%20button.png) **No** or ![CANCEL](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/CANCEL.png?width=61&height=24&name=CANCEL.png) **Cancel** to close the window. - [Getting Started](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#general) - [Basic Information](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#basic-information) - [New Company Setup](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#new-company-setup) - [User & Group Security](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#general) - [Users](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#users) - [Groups](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#groups) - [Single Sign-On (SSO)](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#single-sign-on-sso) - [Loan Origination](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#main-content) - [Loan Files](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#loan-files) - [SmartViews](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#smartviews) - [System Administration](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#system-administration) - [Lenders](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#lenders) - [Lightning Docs](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#lightning-docs) - [Integrations](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#integrations) - [Borrowers](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#borrowers) - [DossDocs](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#dossdocs) - [Loan Servicing](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#general) - [Loan Files](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-files) - [Borrowers](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#borrowers) - [Terms](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#terms) - [Funding](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#funding) - [Properties](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#properties) - [History](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#history) - [Attachments](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#attachments) - [Lenders](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#lenders) - [Vendors](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#vendors) - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#tasks-reports) - [Loan Charges](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-charges) - [Commercial Loans](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#commercial-loans) - [Lines of Credit/HELOC](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#lines-of-credit-heloc) - [Construction Loans](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#construction-loans) - [Adjustable Rate Mortgages (ARM)](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#adjustable-rate-mortgages-arm) - [Graduated Terms Mortgages (GTM)](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#graduated-terms-mortgages-gtm) - [Escrow Administration](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#escrow-administration) - [SmartViews](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#smartviews) - [Accounting System Integration](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#accounting-system-integration) - [Custom Letters and Notices](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#custom-letters-and-notices) - [Loan Templates](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-templates) - [Data Exports](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#data-exports) - [Trust Accounting](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#main-content) - [Trust Accounts](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#trust-accounts) - [Register](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#register) - [Clients](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#clients) - [Payees](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#payees) - [Payers](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#payers) - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#tasks-reports) - [Collateralized Mortgage Obligations](https://help.themortgageoffice.com/knowledge/collateralized-mortgage-obligations?hsLang=en#main-content) - [Holders](https://help.themortgageoffice.com/knowledge/collateralized-mortgage-obligations?hsLang=en#holders) - [Mortgage Pool Servicing](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#main-content) - [Mortgage Pools](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#mortgage-pools) - [Partners](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#partners) - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#tasks-reports) - [SmartViews](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#smartviews) - [ACH Express](https://help.themortgageoffice.com/knowledge/ach-express?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/ach-express?hsLang=en#general) - [Online Portals](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#general) - [Online Payments](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#online-payments) - [Borrowers](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#borrowers) - [Lenders](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#lenders) - [Partners](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#partners) - [Investment Offerings](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#investment-offerings) - [Messages](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#messages) - [Tax Forms Management & Printing](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#general) - [Tax Forms](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#tax-forms) - [Consumer Credit Reporting (Metro-2)](https://help.themortgageoffice.com/knowledge/consumer-credit-reporting-metro-2?hsLang=en#main-content) - [Metro-2 Fundamentals](https://help.themortgageoffice.com/knowledge/consumer-credit-reporting-metro-2?hsLang=en#metro-2-fundamentals) - [Custom Letters, Notices and Mailing Labels](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#main-content) - [Custom Letters](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#custom-letters) - [Custom Notices](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#custom-notices) - [Custom (User Defined) Fields](https://help.themortgageoffice.com/knowledge/custom-user-defined-fields?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/custom-user-defined-fields?hsLang=en#general) - [Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/options?hsLang=en#general) - [User Preferences Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#user-preferences-options) - [Loan Servicing Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#loan-servicing-options) - [Importing](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#main-content) - [To Loan Servicing](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#to-loan-servicing) - [From an Excel file](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#from-an-excel-file) - [Field Mappings](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#field-mappings) - [Online](https://help.themortgageoffice.com/knowledge/online?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/online?hsLang=en#general) - [Text Messages](https://help.themortgageoffice.com/knowledge/text-messages?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/text-messages?hsLang=en#general) - [Pulse](https://help.themortgageoffice.com/knowledge/pulse?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/pulse?hsLang=en#general) - [Insurance Tracking](https://help.themortgageoffice.com/knowledge/insurance-tracking?hsLang=en#main-content) - [General](https://help.themortgageoffice.com/knowledge/insurance-tracking?hsLang=en#general) - [API Docs](https://help.themortgageoffice.com/knowledge/api-docs?hsLang=en) - [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes?hsLang=en) - [Desktop](https://help.themortgageoffice.com/knowledge/desktop?hsLang=en) - [Onboarding](https://help.themortgageoffice.com/knowledge/onboarding?hsLang=en#main-content) - [Loan Origination](https://help.themortgageoffice.com/knowledge/onboarding?hsLang=en#loan-origination) [![Chill listening crop-3](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.jpg?width=125&height=55&name=TMO-LO~1.jpg "Chill listening crop-3")](https://www.themortgageoffice.com/) 7755 Center Ave, Suite 800 Huntington Beach, CA 92647 [mailto:support@themortgagoffice.com](mailto:support@themortgagoffice.com) Copyright © 2025, The Mortgage Office®