The first step in enabling The Mortgage Office® to process electronic payments for borrowers is to enter the pertinent ACH information for each participating borrower.
This section assumes that you have already set up one or more bank accounts with the necessary ACH information. To learn how to setup one or more bank accounts for electronic payment processing read the ACH Express section.
To add or edit Borrower ACH information:
- Click on the
Loan Servicing in the left panel of The Mortgage Office®. - Click the Loans drop-down, then choose All Loans located in the drop-down menu.
- From the All Loans grid, highlight the loan you want to modify and press the Edit
button. You can Double-click on the loan to open it for modification.
TIP: If the record you want to edit is not visible, go to the bottom-right-hand side of the screen and use the page-scroll bar to find the record, or click the Find box 
at the top-right-hand side of the screen to search for the record by entering your own search criteria. For additional information see How to Use Find and How to Use the Data Grids.
- Click the ACH tab located near the top of the Borrower page.
- Add or Edit the following information:
TIP: Enter the Routing number before any other information. When a new routing number is entered, it is matched against a database of U.S. Bank Routing Numbers containing thousands of records, and if a match is found, the bank's name and address are automatically updated.
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Field: |
Description: |
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Bank Name |
Enter the bank's name. (Maximum of 50 characters) |
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Bank Address |
Enter the bank's address. (Maximum of 255 characters) |
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Routing Number |
Enter the number of the bank or financial institution from where the borrower’s payment should be withdrawn. This is often times referred to as the routing number. (Maximum of 9 characters) Refer to the image below to locate the borrower's bank routing number from a sample check:
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Account Number |
Enter the number of the bank account from where the borrower's payment is to be withdrawn. (Maximum of 17 characters) Refer to the image above to locate the borrower's bank account number from a sample check. |
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Individual Id |
This field contains the loan account number. This field is for reference purposes only and cannot be modified. |
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Individual Name |
Enter the borrower's name. (Maximum of 22 characters) |
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Account Type |
Select Checking or Savings from the drop-down menu. |
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Service Status |
This field indicates the status of the borrower's ACH settings. Select one of the following from the list:
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Apply Debit As |
This selection determines how the borrower's ACH debit will be applied. Select one from the list below:
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Debit Frequency |
Enter how often to debit the borrower's account. The available selections are:
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Debit Due Day |
Enter the day of the month (1-31) on which the debit must occur. This selection only applies to Monthly, Quarterly, Bi-Monthly, Semi-Yearly and Yearly debit frequencies. It ensures that debits occur on this day regardless of the number of days in the current month. |
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Enter the date when the next debit is to occur. |
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Debit Amount
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Enter the amount to be debited from the borrower's account. TIP: Select this option to enter an arbitrary amount or uncheck it to always debit the borrower's bank account with the current Regular Payment amount due. In most cases, you'll want to leave this box unchecked for ARM, Lines of Credit, Construction Loans or GTM type loans. Also leave this box unchecked for accounts on escrow analysis where the amount of the payment changes to cover taxes, insurance, etc.
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Stop Date |
Enter the date on which borrower debits will stop. TIP: Leave this field blank to continue debiting this borrower's account for the term of the loan or until paid. |
- To save your changes, click the
Apply button near the top-right-hand side of the Borrower page, or click the 
Cancel button.