--- title: How to use the pending online payments grid? description: Use the Pending Online Payments grid to view, download, or apply online borrower payments. --- [Skip to content](https://help.themortgageoffice.com/knowledge/how-to-use-the-online-payments-grid#main-content) [![TMO-LO~1](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.png?width=200&height=65&name=TMO-LO~1.png)](https://www.themortgageoffice.com/) - [Platform](https://www.themortgageoffice.com/products/) Show submenu for Platform - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/) - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/) - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/) - [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/) Show submenu for Knowledge Hub - [Blog](https://www.themortgageoffice.com/blog/) - [Resources](https://www.themortgageoffice.com/resources/) - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars) - [Seminars](https://www.themortgageoffice.com/seminars/) - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/) - [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes) Open main navigation Close main navigation - [Platform](https://www.themortgageoffice.com/products/) Show submenu for Platform - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/) - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/) - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/) - [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/) Show submenu for Knowledge Hub - [Blog](https://www.themortgageoffice.com/blog/) - [Resources](https://www.themortgageoffice.com/resources/) - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars) - [Seminars](https://www.themortgageoffice.com/seminars/) - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/) - [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes) - [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new) [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Online Payments](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#online-payments) October 9, 2026 # How to use the pending online payments grid? ## Use the Pending Online Payments grid to view, download, or apply online borrower payments. ### To access the Pending Online Payments grid: - Select ![export](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/export.png?width=15&height=15&name=export.png) **Online Portals** in the left panel of The Mortgage Office®. - Click the **Online** Payments drop-down, and in the Online Payments grid, make sure the drop-down in the upper right of the page shows **Pending.** - Below is a list of available functions: | **Button:** | **Description:** | | --- | --- | | ![BLUE CLOWD white download, with button border](https://help.themortgageoffice.com/hs-fs/hubfs/BLUE%20CLOWD%20white%20download%2c%20with%20button%20border.png?width=47&height=25&name=BLUE%20CLOWD%20white%20download%2c%20with%20button%20border.png) | Click **Download Payments** to retrieve online payments from the server. The download process will **only** download payments that have **not yet** been download into your company database. | | ![SELECT ALL BOX with check, with button border](https://help.themortgageoffice.com/hs-fs/hubfs/SELECT%20ALL%20BOX%20with%20check%2c%20with%20button%20border.png?width=48&height=28&name=SELECT%20ALL%20BOX%20with%20check%2c%20with%20button%20border.png) | Click **Select All** to select all online payments in the grid. | | ![SELECT ALL BOX with empty checkbox, with button border](https://help.themortgageoffice.com/hs-fs/hubfs/SELECT%20ALL%20BOX%20with%20empty%20checkbox%2c%20with%20button%20border.png?width=49&height=28&name=SELECT%20ALL%20BOX%20with%20empty%20checkbox%2c%20with%20button%20border.png) | Click **Clear All** to deselect all online payments in the grid. | | ![EXCEL with button border outline](https://help.themortgageoffice.com/hs-fs/hubfs/EXCEL%20with%20button%20border%20outline.png?width=46&height=27&name=EXCEL%20with%20button%20border%20outline.png) | Click **Export to Excel** to generate an Excel report. | | ![lightning bolt with downward arrow, with button border](https://help.themortgageoffice.com/hs-fs/hubfs/lightning%20bolt%20with%20downward%20arrow%2c%20with%20button%20border.png?width=45&height=31&name=lightning%20bolt%20with%20downward%20arrow%2c%20with%20button%20border.png) | Click Actions for a list of different functions. The functions available are:  Button: Description: Auto Apply Selected Payments Click this to launch the wizard that will guide you through automatically applying the payments you have selected from the grid. Manual Regular Payment Click this to manually apply the highlighted online payment as a Regular Payment.  Click here to learn more about regular payments.  Manual Payoff Payment Click this to manually apply the highlighted online payment as a Payoff Payment.  Click here to learn more about payoff payments.  Manual Other Cash: From Borrower Click this to manually apply the highlighted online payment as an Other Cash: From Borrower Payment.  Click here to learn more about other payments.  Flag as Applied Click this to move the highlighted payment from the Pending queue to the Applied queue. Delete Click Delete to delete an online payment. | | ![REFRESH with button border outline](https://help.themortgageoffice.com/hs-fs/hubfs/REFRESH%20with%20button%20border%20outline.png?width=50&height=27&name=REFRESH%20with%20button%20border%20outline.png) | Click to **Refresh** the grid. | NOTES: - The **first column** of the grid denotes whether the online payment record will be **included** in the automatic payment process. Check or uncheck ![blank check box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/blank%20check%20box.png?width=16&height=17&name=blank%20check%20box.png) **box** in the Selected columnin the grid to **select** or **deselect** a payment to be applied. - The grid's contents can be sorted in various ways by clicking any of the grid's column headers. If you click the same column header more than once, the sort will alternate between **ascending** and **descending** order. 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