---
title: How to defer all or part of borrower’s scheduled payment?
description: This article provides ideas &amp; considerations for deferring all or part of borrower’s scheduled payment.
---

[Skip to content](https://help.themortgageoffice.com/knowledge/supplement-one-to-how-to-handle-interest-on-deferred-payments#main-content)

[![TMO-LO~1](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.png?width=200&height=65&name=TMO-LO~1.png)](https://www.themortgageoffice.com/)

- [Platform](https://www.themortgageoffice.com/products/)
  
  Show submenu for Platform

    - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/)
    - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/)
    - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/)
- [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/)
  
  Show submenu for Knowledge Hub

    - [Blog](https://www.themortgageoffice.com/blog/)
    - [Resources](https://www.themortgageoffice.com/resources/)
    - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars)
    - [Seminars](https://www.themortgageoffice.com/seminars/)
    - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/)
- [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes)

Open main navigation

Close main navigation

- [Platform](https://www.themortgageoffice.com/products/)
  
  Show submenu for Platform

    - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/)
    - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/)
    - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/)
- [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/)
  
  Show submenu for Knowledge Hub

    - [Blog](https://www.themortgageoffice.com/blog/)
    - [Resources](https://www.themortgageoffice.com/resources/)
    - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars)
    - [Seminars](https://www.themortgageoffice.com/seminars/)
    - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/)
- [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes)
- [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new)

[Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new?hsLang=en)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://help.themortgageoffice.com/knowledge?hsLang=en)
2. [Loan Servicing](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en)
3. [Loan Files](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-files)

October 9, 2026

# How to defer all or part of borrower’s scheduled payment?

## This article provides ideas & considerations for deferring all or part of borrower’s scheduled payment.

TIP: The comments below assume that the box under "Add Negative Amortization to" that says "**Unpaid Interest**" is checked ![square-check-solid](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square-check-solid.png?width=15&height=15&name=square-check-solid.png). 

TIP: Make sure the box under "Unpaid Interest Handling" that says "Include when Calculating Interest" is not checked ![square](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square.png?width=15&height=15&name=square.png) (see [How to edit options in loan terms](https://app.hubspot.com/knowledge/6371232/edit/125642665869)).

TIP: Make sure you test and understand the difference between the Periodic Interest Accrual Method settings (found [here](https://app.hubspot.com/knowledge/6371232/edit/125642665869)), and how each setting **affects** how interest is accrued. 

**OPTION 1:** 

- Accept reduced payment, i.e., **50%**, and handle as a **partial** payment. 
    - This plan requires the borrower to catch up **all** deferred installments.
    - When the payment comes in, the short payment is applied to **Reserve**.
    - When the next payment comes in, if it is enough to make a full payment, it is **combined** with the amount in Reserve and posted as a Regular Payment.
    - Interest Paid to Date and Next Due Date do not roll forward until the **remainder** of the installment is received and posted as a Regular Payment.

TIP: We have a Smart View available that displays loans where the amount in reserve is **equal to** or **greater than** the loan’s Total Regular Payment.

**OPTION 2:** 

- Accept less than the scheduled payment, i.e., **50%**, and post it as a **Regular** Payment. 
    - If the reduced payment does not cover **all** the interest owed, it will be posted as an increase to unpaid interest.
    - Check the **settings** in [Loan Term Options](https://app.hubspot.com/knowledge/6371232/edit/125642665869) for interest handling on reduced payments.
    - Interest Paid to Date and Next Due Date are rolled forward **immediately**.
    - When payments resume, they would apply to the unpaid interest balance **first**.

**OPTION 3:** 

- **Defer** or skip the entire payment, i.e., the amount received is **$0.00**.  
    - The calculated interest is negatively amortized to **Unpaid Interest**.
    - Check **settings** in [Loan Term Options](https://app.hubspot.com/knowledge/6371232/edit/125642665869) for interest handling on reduced payments.
    - Interest Paid to Date and Next Due Date are rolled forward **immediately**.
    - When payments resume, they would apply to the unpaid interest balance **first**.

**OTHER CONSIDERATIONS:**

- **ACH** Processing considerations: 
    - Posting payments manually does **not** move or roll forward the ACH Next Debit Date.
    - For skipped or deferred payments posted manually, change the **ACH Next Debit Date** (see [How to set up borrower ACH information](https://help.themortgageoffice.com/knowledge/setting-up-borrower-ach-information?hsLang=en)).
    - Using the Next Revision date may stop the processing of ACH Automated (see [below](https://help.themortgageoffice.com/knowledge/supplement-one-to-how-to-handle-interest-on-deferred-payments#ach)).
- **COVID-19** loan considerations: 
    - Consider using the **Loan Code** to identify the loan. 
          - This field is an optional field in the **Loan Terms Detail** screen (see [How to add or edit details in the terms of a loan](https://help.themortgageoffice.com/knowledge/how-to-add-or-edit-detailed-information-in-terms-of-a-loan?hsLang=en)).
    - Add **Category** for COVID-19 while entering Loan Code. 
          - This field is available in the Loan Grid.
          - This field is “**selectable**” in Selection Criteria in the Portfolio Report in Custom Reports.
          - This field could be used for **other** purposes as well to identify certain loan groupings.
    - Consider using **Categories** to identify the loan. 
          - Almost all reports can be run by **Categories**, such as Loan Interest Accrual Report, Loan Balances Reports, Late Report, etc.
          - Smart Views can be created by Categories. 
                  - Letters can be produced for Smart Views.
- **Revision** date considerations: 
    - The next Revision Date is an optional date in the **Loan Terms Important Date** area (see [How to add or edit general terms of a loan](https://app.hubspot.com/knowledge/6371232/edit/122351274254)).
    - When a loan’s Next Due date reaches the Next Revision Date, the loan is **not** available for ACH, but it is listed on an Exception Report.

Click [here](https://help.themortgageoffice.com/knowledge/how-to-defer-borrower-payments-in-tmo-or-tlo?hsLang=en) for the original article and [here](https://help.themortgageoffice.com/knowledge/treatment-of-servicing-fees-and-sold-rate-interest-differential-distributions-on-deferred-payments?hsLang=en) for an additional article regarding this subject.

NOTE: These are suggestions **only.** Please do your own due diligence to make sure the results meet your company's policies and procedures!

 

 

- [Getting Started](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#general)
    - [Basic Information](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#basic-information)
    - [New Company Setup](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#new-company-setup)
- [User & Group Security](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#general)
    - [Users](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#users)
    - [Groups](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#groups)
    - [Single Sign-On (SSO)](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#single-sign-on-sso)
- [Loan Origination](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#main-content)

    - [Loan Files](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#loan-files)
    - [SmartViews](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#smartviews)
    - [System Administration](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#system-administration)
    - [Lenders](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#lenders)
    - [Lightning Docs](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#lightning-docs)
    - [Integrations](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#integrations)
    - [Borrowers](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#borrowers)
    - [DossDocs](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#dossdocs)
- [Loan Servicing](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#general)
    - [Loan Files](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-files)
    - [Borrowers](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#borrowers)
    - [Terms](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#terms)
    - [Funding](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#funding)
    - [Properties](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#properties)
    - [History](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#history)
    - [Attachments](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#attachments)
    - [Lenders](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#lenders)
    - [Vendors](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#vendors)
    - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#tasks-reports)
    - [Loan Charges](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-charges)
    - [Commercial Loans](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#commercial-loans)
    - [Lines of Credit/HELOC](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#lines-of-credit-heloc)
    - [Construction Loans](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#construction-loans)
    - [Adjustable Rate Mortgages (ARM)](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#adjustable-rate-mortgages-arm)
    - [Graduated Terms Mortgages (GTM)](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#graduated-terms-mortgages-gtm)
    - [Escrow Administration](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#escrow-administration)
    - [SmartViews](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#smartviews)
    - [Accounting System Integration](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#accounting-system-integration)
    - [Custom Letters and Notices](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#custom-letters-and-notices)
    - [Loan Templates](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-templates)
    - [Data Exports](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#data-exports)
- [Trust Accounting](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#main-content)

    - [Trust Accounts](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#trust-accounts)
    - [Register](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#register)
    - [Clients](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#clients)
    - [Payees](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#payees)
    - [Payers](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#payers)
    - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#tasks-reports)
- [Collateralized Mortgage Obligations](https://help.themortgageoffice.com/knowledge/collateralized-mortgage-obligations?hsLang=en#main-content)

    - [Holders](https://help.themortgageoffice.com/knowledge/collateralized-mortgage-obligations?hsLang=en#holders)
- [Mortgage Pool Servicing](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#main-content)

    - [Mortgage Pools](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#mortgage-pools)
    - [Partners](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#partners)
    - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#tasks-reports)
    - [SmartViews](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#smartviews)
- [ACH Express](https://help.themortgageoffice.com/knowledge/ach-express?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/ach-express?hsLang=en#general)
- [Online Portals](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#general)
    - [Online Payments](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#online-payments)
    - [Borrowers](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#borrowers)
    - [Lenders](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#lenders)
    - [Partners](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#partners)
    - [Investment Offerings](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#investment-offerings)
    - [Messages](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#messages)
- [Tax Forms Management & Printing](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#general)
    - [Tax Forms](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#tax-forms)
- [Consumer Credit Reporting (Metro-2)](https://help.themortgageoffice.com/knowledge/consumer-credit-reporting-metro-2?hsLang=en#main-content)

    - [Metro-2 Fundamentals](https://help.themortgageoffice.com/knowledge/consumer-credit-reporting-metro-2?hsLang=en#metro-2-fundamentals)
- [Custom Letters, Notices and Mailing Labels](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#main-content)

    - [Custom Letters](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#custom-letters)
    - [Custom Notices](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#custom-notices)
- [Custom (User Defined) Fields](https://help.themortgageoffice.com/knowledge/custom-user-defined-fields?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/custom-user-defined-fields?hsLang=en#general)
- [Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/options?hsLang=en#general)
    - [User Preferences Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#user-preferences-options)
    - [Loan Servicing Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#loan-servicing-options)
- [Importing](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#main-content)

    - [To Loan Servicing](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#to-loan-servicing)
    - [From an Excel file](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#from-an-excel-file)
    - [Field Mappings](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#field-mappings)
- [Online](https://help.themortgageoffice.com/knowledge/online?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/online?hsLang=en#general)
- [Text Messages](https://help.themortgageoffice.com/knowledge/text-messages?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/text-messages?hsLang=en#general)
- [Pulse](https://help.themortgageoffice.com/knowledge/pulse?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/pulse?hsLang=en#general)
- [Insurance Tracking](https://help.themortgageoffice.com/knowledge/insurance-tracking?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/insurance-tracking?hsLang=en#general)
- [API Docs](https://help.themortgageoffice.com/knowledge/api-docs?hsLang=en)
- [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes?hsLang=en)
- [Desktop](https://help.themortgageoffice.com/knowledge/desktop?hsLang=en)
- [Onboarding](https://help.themortgageoffice.com/knowledge/onboarding?hsLang=en#main-content)

    - [Loan Origination](https://help.themortgageoffice.com/knowledge/onboarding?hsLang=en#loan-origination)

[![Chill listening crop-3](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.jpg?width=125&height=55&name=TMO-LO~1.jpg "Chill listening crop-3")](https://www.themortgageoffice.com/)

7755 Center Ave, Suite 800  
Huntington Beach, CA 92647

<https://www.linkedin.com/company/696920> <https://www.facebook.com/appliedbusinesssoftware> <https://twitter.com/TMOsoftware> <https://www.instagram.com/themortgageoffice/> [mailto:support@themortgagoffice.com](mailto:support@themortgagoffice.com)

Copyright © 2025, The Mortgage Office®