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How to Leverage Loan Servicing Templates

This article reviews how to create and modify loan templates in Loan Servicing. 

Creating Loan Servicing Templates

To get started with loan serving templates, you can select Templates from the left side, main navigation menu in TMO. This is where you'll add, edit, and delete templates. 

The menu at the top provides buttons to:

  • Screenshot 2026-07-01 at 8.41.48 AM Add a template

  •  Screenshot 2026-07-01 at 8.43.07 AM Edit a template
  • Screenshot 2026-07-01 at 8.44.06 AMDelete a template

Tip: You can double click an existing template to begin editing.

Screenshot 2026-07-01 at 8.51.26 AMWhen you select to add a loan, 3 additional options will be available. You can either

  1. Create an entirely new template 

  2. An existing loan template to duplicate and edit

  3. An existing loan to save as a template to begin editing

Editing Loan Servicing Templates

When building and editing templates, a wide variety of loan options are available to templatize. It is recommended to spend time ensuring that each field is added accurately to save time in the future when adding new loans. 

Options for templatizing include:

  • Borrower Information
  • Hold preference
  • Loan terms, such as:
    • Interest accrual methodology
    • Penalties
    • Details, including categories
  • Lenders
  • And more

Tip: It is best practice to regularly click the save button Screenshot 2026-07-01 at 9.05.28 AMin the top right corner to prevent losing changes while building or editing a template.

Using Loan Templates

When adding in new loans, established templates are available to leverage. After selecting the Screenshot 2026-07-01 at 8.41.48 AMbutton to add a loan, there is an option to select a loan template. Selecting this then opens up the option to choose which template you would like to utilize in building the loan.

Screenshot 2026-07-01 at 9.35.41 AM

Note: When selecting the loan, the template name for the loan will carry over. Unless that Borrower name will be accurate for the loan, it will be necessary to update that information to the Borrower's so it is accurate.