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How to process an online loan payment?

This article discusses how to process an online loan payment from borrowers.

NOTE: An online payment is a payment a borrower made through our online portal at borrowersviewcentral.com. To use this feature, you must first establish an account with an online payment provider. Please contact your ABS account representative for additional information.

Before you are able to process any online payments, you must connect your payment processing account with The Mortgage Office®. Then, you should validate your automated payment options to make sure they're on par with your company guidelines. Finally, once any pending payments are downloaded, you will be able to apply those payments. 

To connect the payment processing account:

  • With the credentials for your payment processing account on hand, click the online portals and upload, blue Online Portals drop-down on the bottom of the left panel in The Mortgage Office®.
  • Click Options. 
  • In the Electronic Payments, enter the following information: 
Field:  Description: 
blank check box Enable Online Payments Check this box to enable online payment processing. If this box is unchecked, borrowers will not be able to submit payments via the borrower portal. 
Provider Choose the payment provider from the drop-down menu. 
Merchant Name Enter the merchant name. 
User Name Enter the user name. 
Password Enter the password. 
blank check box EFT Check this box to enable your borrower to submit a payment via EFT (electronic payment transfer). 
blank check box Credit Card Check this box to enable your borrower to submit a payment via a credit card.
blank check box Debit Card Check this box to enable your borrower to submit a payment via a debit card.
  • Click apply button with border Apply to save the changes. 

To validate the Automated Payment options:

  • Click white cog blue background Options located on the right top of the window.
  • Select tax forms management blue folded paper with lines on it Loan Servicing from the navigation panel on the left. 
  • Click Automated Payments.
  • Read What are the automated payment options? to learn what the Automated Payment options are and how to change them. 

    To apply the online borrower payments:

    • Select export Online Portals in the left panel of The Mortgage Office®.
    • Click the Online Payments drop-down, and in the Online Payments grid, make sure the drop-down in the upper right of the page shows Pending.
    • In the Pending Online Payments grid, click BLUE CLOWD white download, with button border Download to download any new payments submitted. 
    • From the grid, select the record for the payment(s) that you want to process.

    TIPS: 

    • You can click SELECT ALL BOX with check, with button border Select All to select all payments.
    • You can click SELECT ALL BOX with empty checkbox, with button border Clear All to deselect all payments.
    •  Click the action Actions drop-down.
    • The following actions are available:
    Action: Description:
    Auto Apply Selected Payments Click this to launch the wizard that will guide you through automatically applying the payments you have selected from the grid.
    Manual Regular Payment Click this to manually apply the highlighted online payment as a Regular Payment. Click here to learn more about regular payments. 
    Manual Payoff Payment Click this to manually apply the highlighted online payment as a Payoff Payment. Click here to learn more about payoff payments. 
    Manual Other Cash: From Borrower Click this to manually apply the highlighted online payment as an Other Cash: From Borrower Payment. Click here to learn more about other payments. 
    Flag as Applied Click this to move the highlighted payment from the Pending queue to the Applied queue.
    Delete Click this to delete an online payment.
    • Once the payment(s) has been successfully applied, click CANCEL Cancel or the black X Exit in the top right corner to exit the payment assistant. 

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