---
title: How to add loan charges?
description: This part of the documentation explains how to add new charges to a loan.
---

[Skip to content](https://help.themortgageoffice.com/knowledge/how-to-add-loan-charges#main-content)

[![TMO-LO~1](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.png?width=200&height=65&name=TMO-LO~1.png)](https://www.themortgageoffice.com/)

- [Platform](https://www.themortgageoffice.com/products/)
  
  Show submenu for Platform

    - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/)
    - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/)
    - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/)
- [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/)
  
  Show submenu for Knowledge Hub

    - [Blog](https://www.themortgageoffice.com/blog/)
    - [Resources](https://www.themortgageoffice.com/resources/)
    - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars)
    - [Seminars](https://www.themortgageoffice.com/seminars/)
    - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/)
- [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes)

Open main navigation

Close main navigation

- [Platform](https://www.themortgageoffice.com/products/)
  
  Show submenu for Platform

    - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/)
    - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/)
    - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/)
- [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/)
  
  Show submenu for Knowledge Hub

    - [Blog](https://www.themortgageoffice.com/blog/)
    - [Resources](https://www.themortgageoffice.com/resources/)
    - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars)
    - [Seminars](https://www.themortgageoffice.com/seminars/)
    - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/)
- [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes)
- [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new)

[Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new?hsLang=en)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://help.themortgageoffice.com/knowledge?hsLang=en)
2. [Loan Servicing](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en)
3. [Loan Charges](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-charges)

October 9, 2026

# How to add loan charges?

## This part of the documentation explains how to add new charges to a loan.

There are a few ways to add a new charge to a loan: from the [All Loans Grid](https://help.themortgageoffice.com/knowledge/how-to-add-loan-charges#All-Loans-Grid), from the [loan file window](https://help.themortgageoffice.com/knowledge/how-to-add-loan-charges#loan-file-window), and from [Tasks & Reports](https://help.themortgageoffice.com/knowledge/how-to-add-loan-charges#tasks-and-reports). See how to complete each option below: 

### All Loans Grid:

- Click on the ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) **Loan Servicing** drop-down in the left panel of The Mortgage Office®.
- From the ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) Loan Servicing drop-down, click the **Loans** drop-down.
- Click **All Loans** from the Loans drop-down.
- From All Loans the grid, select the loan record you want to **modify**.

TIP: If the record you want to edit is not visible, use the grid's vertical scroll bar to scroll the contents of the grid up or down, or click ![FindSearch icon box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/FindSearch%20icon%20box.png?width=214&height=25&name=FindSearch%20icon%20box.png) **Find** to search for the record by entering your own search criteria. For additional information see [How to Use Find](https://help.themortgageoffice.com/knowledge/how-to-use-find?hsLang=en) and [How to Use the Data Grids](https://help.themortgageoffice.com/knowledge/how-to-use-the-data-grids?hsLang=en).

- Click the ![action-png-2](https://help.themortgageoffice.com/hs-fs/hubfs/action-png-2.png?width=15&height=15&name=action-png-2.png)**Actions** drop-down then click ![bill](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/bill.png?width=15&height=15&name=bill.png) Add **Charges** and fill in the following information**:**  
    - The selected loan's **Account** number will be prefilled and is a read-only field. The primary borrower's **name** will also be prefilled in the box below the Account field.
    - **Date of Charge.** Enter the date of the charge.

NOTE: For Line of Credit loans, this date **cannot** be for a prior billing cycle. The charge must be dated on or after the starting date of the current billing cycle.

- - **Reference.** You may enter up to 10 alpha-numeric characters in this field for identification.
    - Enter the **Original Amount** of the charge.

TIP:  The Original Amount is primarily a reference field and may **differ** from the current balance due of the charge.

- - **Charge Type.** Select the type of charge.

TIP: To edit, add, or delete charge types, click the blue **hyperlink** that says Charge Type and the use the **New**, **Delete**, or **Rename** buttons to complete the action. 

- - Enter the **Interest Rate**. Enter zero if you do not want to accrue interest for this charge.
    - Enter the **Interest From** date. The charge will start accruing interest as of this date.

NOTE: The Interest Rate and Interest From fields **do not apply** to billable loans (Line of Credit, Commercial, or Construction loans). 

- - Enter a **Description.** You may enter up to 255 characters.
    - **Notes.** You may enter up to 255 characters. The notes entered are not disclosed to the borrower.
    - ![square-check-solid](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square-check-solid.png?width=11&height=11&name=square-check-solid.png) **Deferred.** Check this option if payment for this charge is to be deferred.

NOTE:  **Unpaid deferred** charges are never listed as past due in billing statements and are only due at payoff.

- - **![square-check-solid](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square-check-solid.png?width=11&height=11&name=square-check-solid.png) Assess Finance Charges.** Check this option if you want finance charges to be assessed for this charge during billing.

NOTE: This option is only available for **Lines of Credit, Commercial, and Construction loans**. If left unchecked the charge will be itemized in the billing statement but it will not accrue any finance charges.

- - **Advanced By.** Enter the account number of the broker, lender or vendor advancing the funds for this charge. Once a valid account is entered, you'll be able to enter the amount due.
    - **On Behalf of.** If the funds were advanced on behalf of another lender, then enter his account number here. Once a valid account is entered, you'll be able to enter the amount due.

NOTE:  The amount owed by the borrower is the **sum** of the Advanced By and On Behalf of amounts. See more considerations for using the Advanced By and On Behalf of amounts [here](https://help.themortgageoffice.com/knowledge/how-to-use-the-advanced-by-and-on-behalf-of-fields?hsLang=en). 

- - **Distribute Between All Lenders.** Click to distribute the amount of the charge equally between all funding lenders according to their percentage ownership.

TIP: This feature only becomes available when the On Behalf of field is left **blank**. The amount entered in the Advanced By field is divided base on each lender's ownership and a separate charge created for each lender.

- Click ![OK](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/OK.png?width=52&height=21&name=OK.png) **OK** to enter the charge; otherwise click **Cancel** to abort.

### Loan file window:

- Click on the ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) **Loan Servicing** drop-down in the left panel of The Mortgage Office®.
- From the ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) Loan Servicing drop-down, click the **Loans** drop-down.
- Click **All Loans** from the Loans drop-down.
- From All Loans the grid, **double-click** the loan record you want to modify.  
    - You can also **select** the record and click ![edit](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/edit.png?width=15&height=15&name=edit.png) **Edit.**

TIP: If the record you want to edit is not visible, use the grid's vertical scroll bar to scroll the contents of the grid up or down, or click ![FindSearch icon box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/FindSearch%20icon%20box.png?width=214&height=25&name=FindSearch%20icon%20box.png) **Find** to search for the record by entering your own search criteria. For additional information see [How to Use Find](https://help.themortgageoffice.com/knowledge/how-to-use-find?hsLang=en) and [How to Use the Data Grids](https://help.themortgageoffice.com/knowledge/how-to-use-the-data-grids?hsLang=en).

- With the loan file window open, click ![bill](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/bill.png?width=15&height=15&name=bill.png) **Charges** on the navigation panel on the left.
- Click ![Add new PLUS sign w border\_r-PNG](https://help.themortgageoffice.com/hs-fs/hubfs/Add%20new%20PLUS%20sign%20w%20border_r-PNG.png?width=34&height=19&name=Add%20new%20PLUS%20sign%20w%20border_r-PNG.png) **New** and fill in the following information**:**

- - The selected loan's **Account** number will be prefilled and is a read-only field. The primary borrower's **name** will be prefilled in the box below the Account field.

- - **Date of Charge.** Enter the date of the charge.

NOTE: For Line of Credit loans, this date **cannot** be for a prior billing cycle. The charge must be dated on or after the starting date of the current billing cycle.

- - **Reference.** You may enter up to 10 alpha-numeric characters in this field for identification.
    - Enter the **Original Amount** of the charge.

TIP:  The Original Amount is primarily a reference field and may **differ** from the current balance due of the charge.

- - **Charge Type.** Select the type of charge.

TIP: To edit, add, or delete charge types, click the blue **hyperlink** that says Charge Type and the use the **New**, **Delete**, or **Rename** buttons to complete the action. 

- - Enter the **Interest Rate**. Enter zero if you do not want to accrue interest for this charge.
    - Enter the **Interest From** date. The charge will start accruing interest as of this date.

NOTE: The Interest Rate and Interest From fields **do not apply** to billable loans (Line of Credit, Commercial, or Construction loans). 

- - Enter a **Description.** You may enter up to 255 characters.
    - **Notes.** You may enter up to 255 characters. The notes entered are not disclosed to the borrower.
    - ![square-check-solid](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square-check-solid.png?width=11&height=11&name=square-check-solid.png) **Deferred.** Check this option if payment for this charge is to be deferred.

NOTE:  Unpaid deferred charges are never listed as past due in billing statements and are only due at payoff.

- - **![square-check-solid](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square-check-solid.png?width=11&height=11&name=square-check-solid.png) Assess Finance Charges.** Check this option if you want finance charges to be assessed for this charge during billing.

NOTE: This option is only available for **Lines of Credit, Commercial, and Construction loans**. If left unchecked the charge will be itemized in the billing statement but it will not accrue any finance charges.

- - **Advanced By.** Enter the account number of the broker, lender or vendor advancing the funds for this charge. Once a valid account is entered, you'll be able to enter the amount due.
    - **On Behalf of.** If the funds were advanced on behalf of another lender, then enter his account number here. Once a valid account is entered, you'll be able to enter the amount due.

NOTE:  The amount owed by the borrower is the **sum** of the Advanced By and On Behalf of amounts. See more considerations for using the Advanced By and On Behalf of amounts [here](https://help.themortgageoffice.com/knowledge/how-to-use-the-advanced-by-and-on-behalf-of-fields?hsLang=en). 

- - **Distribute Between All Lenders.** Click to distribute the amount of the charge equally between all funding lenders according to their percentage ownership. See more information [here](https://help.themortgageoffice.com/knowledge/how-to-use-the-advanced-by-and-on-behalf-of-fields?hsLang=en).

TIP: This feature only becomes available when the On Behalf of field is left **blank**. The amount entered in the Advanced By field is divided base on each lender's ownership and a separate charge created for each lender.

- Click ![OK](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/OK.png?width=52&height=21&name=OK.png) **OK** to enter the charge; otherwise click **Cancel** to abort.

### Tasks & Reports:

- Click on the ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) **Loan Servicing** drop-down in the left panel of The Mortgage Office®.
- From the ![running](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/running.png?width=15&height=15&name=running.png) Loan Servicing drop-down, click **Tasks & Reports**.
- In the Loan Transactions section, click ![bill](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/bill.png?width=15&height=15&name=bill.png) **Add** **Charges.**
- Click ![image-png-Jun-28-2023-05-14-30-9838-PM](https://help.themortgageoffice.com/hs-fs/hubfs/image-png-Jun-28-2023-05-14-30-9838-PM.png?width=15&height=16&name=image-png-Jun-28-2023-05-14-30-9838-PM.png) to open a lookup window that allows you to select a record from a list of existing records. For more details see [How to Use Lookup Windows.](https://help.themortgageoffice.com/knowledge/how-to-use-lookup-windows?hsLang=en)

TIP: If the record you want to edit is not visible, use the grid's vertical scroll bar to scroll the contents of the grid up or down, or click ![FindSearch icon box](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/FindSearch%20icon%20box.png?width=214&height=25&name=FindSearch%20icon%20box.png) **Find** to search for the record by entering your own search criteria. For additional information see [How to Use Find](https://help.themortgageoffice.com/knowledge/how-to-use-find?hsLang=en) and [How to Use the Data Grids](https://help.themortgageoffice.com/knowledge/how-to-use-the-data-grids?hsLang=en).

- Once the account is selected, fill in the following information**:** 
    - The primary borrower's **name** will be prefilled in the box below the Account field.
    - **Date of Charge.** Enter the date of the charge.

NOTE: For Line of Credit loans, this date **cannot** be for a prior billing cycle. The charge must be dated on or after the starting date of the current billing cycle.

- - **Reference.** You may enter up to 10 alpha-numeric characters in this field for identification.
    - Enter the **Original Amount** of the charge.

TIP:  The Original Amount is primarily a reference field and may **differ** from the current balance due of the charge.

- - **Charge Type.** Select the type of charge.

TIP: To edit, add, or delete charge types, click the blue **hyperlink** that says Charge Type and the use the **New**, **Delete**, or **Rename** buttons to complete the action. 

- - Enter the **Interest Rate**. Enter zero if you do not want to accrue interest for this charge.
    - Enter the **Interest From** date. The charge will start accruing interest as of this date.

NOTE: The Interest Rate and Interest From fields **do not apply** to billable loans (Line of Credit, Commercial, or Construction loans). 

- - Enter a **Description.** You may enter up to 255 characters.
    - **Notes.** You may enter up to 255 characters. The notes entered are not disclosed to the borrower.
    - ![square-check-solid](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square-check-solid.png?width=11&height=11&name=square-check-solid.png) **Deferred.** Check this option if payment for this charge is to be deferred.

NOTE:  Unpaid deferred charges are never listed as past due in billing statements and are only due at payoff.

- - **![square-check-solid](https://help.themortgageoffice.com/hs-fs/hubfs/Icons/square-check-solid.png?width=11&height=11&name=square-check-solid.png) Assess Finance Charges.** Check this option if you want finance charges to be assessed for this charge during billing.

NOTE: This option is only available for **Lines of Credit, Commercial, and Construction loans**. If left unchecked the charge will be itemized in the billing statement but it will not accrue any finance charges.

- - **Advanced By.** Enter the account number of the broker, lender or vendor advancing the funds for this charge. Once a valid account is entered, you'll be able to enter the amount due.

- - **On Behalf of.** If the funds were advanced on behalf of another lender, then enter his account number here. Once a valid account is entered, you'll be able to enter the amount due.

NOTE:  The amount owed by the borrower is the **sum** of the Advanced By and On Behalf of amounts. See more considerations for using the Advanced By and On Behalf of amounts [here](https://help.themortgageoffice.com/knowledge/how-to-use-the-advanced-by-and-on-behalf-of-fields?hsLang=en). 

- - **Distribute Between All Lenders.** Click to distribute the amount of the charge equally between all funding lenders according to their percentage ownership. See more information [here](https://help.themortgageoffice.com/knowledge/how-to-use-the-advanced-by-and-on-behalf-of-fields?hsLang=en).

TIP: This feature only becomes available when the On Behalf of field is left **blank**. The amount entered in the Advanced By field is divided base on each lender's ownership and a separate charge created for each lender.

- Click ![OK](https://help.themortgageoffice.com/hs-fs/hubfs/TMO%20APP%20Icons/OK.png?width=52&height=21&name=OK.png) **OK** to enter the charge; otherwise click **Cancel** to abort.

 

 

 

- [Getting Started](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#general)
    - [Basic Information](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#basic-information)
    - [New Company Setup](https://help.themortgageoffice.com/knowledge/getting-started?hsLang=en#new-company-setup)
- [User & Group Security](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#general)
    - [Users](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#users)
    - [Groups](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#groups)
    - [Single Sign-On (SSO)](https://help.themortgageoffice.com/knowledge/user-group-security?hsLang=en#single-sign-on-sso)
- [Loan Origination](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#main-content)

    - [Loan Files](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#loan-files)
    - [SmartViews](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#smartviews)
    - [System Administration](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#system-administration)
    - [Lenders](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#lenders)
    - [Lightning Docs](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#lightning-docs)
    - [Integrations](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#integrations)
    - [Borrowers](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#borrowers)
    - [DossDocs](https://help.themortgageoffice.com/knowledge/loan-origination?hsLang=en#dossdocs)
- [Loan Servicing](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#general)
    - [Loan Files](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-files)
    - [Borrowers](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#borrowers)
    - [Terms](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#terms)
    - [Funding](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#funding)
    - [Properties](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#properties)
    - [History](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#history)
    - [Attachments](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#attachments)
    - [Lenders](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#lenders)
    - [Vendors](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#vendors)
    - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#tasks-reports)
    - [Loan Charges](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-charges)
    - [Commercial Loans](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#commercial-loans)
    - [Lines of Credit/HELOC](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#lines-of-credit-heloc)
    - [Construction Loans](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#construction-loans)
    - [Adjustable Rate Mortgages (ARM)](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#adjustable-rate-mortgages-arm)
    - [Graduated Terms Mortgages (GTM)](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#graduated-terms-mortgages-gtm)
    - [Escrow Administration](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#escrow-administration)
    - [SmartViews](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#smartviews)
    - [Accounting System Integration](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#accounting-system-integration)
    - [Custom Letters and Notices](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#custom-letters-and-notices)
    - [Loan Templates](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#loan-templates)
    - [Data Exports](https://help.themortgageoffice.com/knowledge/loan-servicing?hsLang=en#data-exports)
- [Trust Accounting](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#main-content)

    - [Trust Accounts](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#trust-accounts)
    - [Register](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#register)
    - [Clients](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#clients)
    - [Payees](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#payees)
    - [Payers](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#payers)
    - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/trust-accounting?hsLang=en#tasks-reports)
- [Collateralized Mortgage Obligations](https://help.themortgageoffice.com/knowledge/collateralized-mortgage-obligations?hsLang=en#main-content)

    - [Holders](https://help.themortgageoffice.com/knowledge/collateralized-mortgage-obligations?hsLang=en#holders)
- [Mortgage Pool Servicing](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#main-content)

    - [Mortgage Pools](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#mortgage-pools)
    - [Partners](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#partners)
    - [Tasks & Reports](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#tasks-reports)
    - [SmartViews](https://help.themortgageoffice.com/knowledge/mortgage-pool-servicing?hsLang=en#smartviews)
- [ACH Express](https://help.themortgageoffice.com/knowledge/ach-express?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/ach-express?hsLang=en#general)
- [Online Portals](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#general)
    - [Online Payments](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#online-payments)
    - [Borrowers](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#borrowers)
    - [Lenders](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#lenders)
    - [Partners](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#partners)
    - [Investment Offerings](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#investment-offerings)
    - [Messages](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#messages)
- [Tax Forms Management & Printing](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#general)
    - [Tax Forms](https://help.themortgageoffice.com/knowledge/tax-forms-management-printing?hsLang=en#tax-forms)
- [Consumer Credit Reporting (Metro-2)](https://help.themortgageoffice.com/knowledge/consumer-credit-reporting-metro-2?hsLang=en#main-content)

    - [Metro-2 Fundamentals](https://help.themortgageoffice.com/knowledge/consumer-credit-reporting-metro-2?hsLang=en#metro-2-fundamentals)
- [Custom Letters, Notices and Mailing Labels](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#main-content)

    - [Custom Letters](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#custom-letters)
    - [Custom Notices](https://help.themortgageoffice.com/knowledge/custom-letters-notices-and-mailing-labels?hsLang=en#custom-notices)
- [Custom (User Defined) Fields](https://help.themortgageoffice.com/knowledge/custom-user-defined-fields?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/custom-user-defined-fields?hsLang=en#general)
- [Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/options?hsLang=en#general)
    - [User Preferences Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#user-preferences-options)
    - [Loan Servicing Options](https://help.themortgageoffice.com/knowledge/options?hsLang=en#loan-servicing-options)
- [Importing](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#main-content)

    - [To Loan Servicing](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#to-loan-servicing)
    - [From an Excel file](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#from-an-excel-file)
    - [Field Mappings](https://help.themortgageoffice.com/knowledge/importing?hsLang=en#field-mappings)
- [Online](https://help.themortgageoffice.com/knowledge/online?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/online?hsLang=en#general)
- [Text Messages](https://help.themortgageoffice.com/knowledge/text-messages?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/text-messages?hsLang=en#general)
- [Pulse](https://help.themortgageoffice.com/knowledge/pulse?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/pulse?hsLang=en#general)
- [Insurance Tracking](https://help.themortgageoffice.com/knowledge/insurance-tracking?hsLang=en#main-content)

    - [General](https://help.themortgageoffice.com/knowledge/insurance-tracking?hsLang=en#general)
- [API Docs](https://help.themortgageoffice.com/knowledge/api-docs?hsLang=en)
- [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes?hsLang=en)
- [Desktop](https://help.themortgageoffice.com/knowledge/desktop?hsLang=en)
- [Onboarding](https://help.themortgageoffice.com/knowledge/onboarding?hsLang=en#main-content)

    - [Loan Origination](https://help.themortgageoffice.com/knowledge/onboarding?hsLang=en#loan-origination)

[![Chill listening crop-3](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.jpg?width=125&height=55&name=TMO-LO~1.jpg "Chill listening crop-3")](https://www.themortgageoffice.com/)

7755 Center Ave, Suite 800  
Huntington Beach, CA 92647

<https://www.linkedin.com/company/696920> <https://www.facebook.com/appliedbusinesssoftware> <https://twitter.com/TMOsoftware> <https://www.instagram.com/themortgageoffice/> [mailto:support@themortgagoffice.com](mailto:support@themortgagoffice.com)

Copyright © 2025, The Mortgage Office®