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How to add a user in Manage Licenses?

This article explains how to add a user to the Manage Licenses list.

License Management empowers users of The Mortgage Office® to conveniently manage their company's user and security settings within the software. The Manage Licenses tab serves as a comprehensive list of all users who may have access to one or more of your company's databases.

To add a user to the Manage Licenses tab: 

  • Click the white circle containing the blue letter in the top right corner of The Mortgage Office®. 
  • In the drop-down, click Account.
  • Click the Manage Licenses tab.
  • Click Add new PLUS sign w border_r-PNG New and enter the following information: 

Field:

Description:

Email

Enter the login email for the user.  

Name

The user’s name. (Maximum of 65 characters)

Active

Toggle this option on to allow a user to access and use the software or toggle this option off when you want to disable a user's access without deleting the user completely.

TIP: This is an option for users that occasionally need to access a specific module. 

Administrator

Select this option to give user full access to all available functions in User Management including adding, deleting, and editing users and user groups. 

NOTES:

  • This is a great option for your IT employee or company to be able to add, remove, or edit users without accessing any information in the software. 
  • There can be multiple Administrators within the Manage Licenses tab.

Loan Origination

Toggle this button to provide access to the Loan Origination Module.

TIPS:

  • If the toggle button is greyed out, this means that you are at or over your license limit.
    • This will also be indicated by the numbers to the left of the Loan Origination field.
  • You will have to toggle access to the Loan Origination module off on another user for the module to become available to this user. 
  • You can also contact your account manager to purchase additional licenses. 

Loan Servicing 

Toggle this button to provide access to the Loan Servicing Module. 

TIPS:

  • If the toggle button is greyed out and you're not able to toggle the access on or off, this means that you are at or over your license limit.
    • This will also be indicated by the numbers to the left of the Loan Servicing field.
  • You will have to toggle access to the Loan Servicing module off on another user for the module to become available to this user. 
  • You can also contact your account manager to purchase additional licenses. 
  • Click save button Save to save the information and add the User or CANCEL Cancel to abort the changes. 
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