What is Autopay?
When Borrowers enroll in EFT/ACH direct debits, their online portals reflect that this is in effect by adding explicit mentions of autopay where relevant.
Autopay Visibility in the Portal
When a loan is enrolled in autopay, this is reflected in the portal a few different ways. Here we'll take a look at these different locations.
Loan Overview
The first location that borrowers will see this is in the loan's Upcoming Payments at the top of their portal Overview page. This section reflects their autopay frequency as well as their upcoming payment date and amount.
Your Loans
At the bottom of the Overview page is a section for Your Loans, where borrower see their loan(s) reflected. Loans enrolled in EFT direct debits will show Autopay Active next to it, as well as the Autopay Status, Amount, and Next Debit Date.
Loan Details
When clicking the blue Loan Details option at the bottom of the loan breakdown, the borrower will be able to see some additional autopay details at the bottom of that window. Here they'll see the same autopay indicators as in Your Loans, with additional information particular to their banking details.
Make a Payment Screen
Autopay details are also reflected in the Make a Payment screen to help remind borrowers of their autopay details. In addition, a warning indicator is above the manual payment section to help prevent duplicate payments.
