--- title: Autopay Visibility in Borrower Portals description: This page reviews autopay details in borrower portals. --- [Skip to content](https://help.themortgageoffice.com/knowledge/borrower-portal-auto-pay#main-content) [![TMO-LO~1](https://help.themortgageoffice.com/hs-fs/hubfs/TMO-LO~1.png?width=200&height=65&name=TMO-LO~1.png)](https://www.themortgageoffice.com/) - [Platform](https://www.themortgageoffice.com/products/) Show submenu for Platform - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/) - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/) - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/) - [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/) Show submenu for Knowledge Hub - [Blog](https://www.themortgageoffice.com/blog/) - [Resources](https://www.themortgageoffice.com/resources/) - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars) - [Seminars](https://www.themortgageoffice.com/seminars/) - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/) - [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes) Open main navigation Close main navigation - [Platform](https://www.themortgageoffice.com/products/) Show submenu for Platform - [Loan Servicing](https://www.themortgageoffice.com/products/loan-servicing-software/) - [Loan Origination](https://www.themortgageoffice.com/products/loan-origination-software/) - [Fund Management](https://www.themortgageoffice.com/products/fund-management-software/) - [Knowledge Hub](https://www.themortgageoffice.com/knowledge-hub/) Show submenu for Knowledge Hub - [Blog](https://www.themortgageoffice.com/blog/) - [Resources](https://www.themortgageoffice.com/resources/) - [Webinars](https://www.themortgageoffice.com/resources/?_resource_types=on-demand-webinars) - [Seminars](https://www.themortgageoffice.com/seminars/) - [FAQs](https://www.themortgageoffice.com/frequently-asked-questions/) - [Release Notes](https://help.themortgageoffice.com/knowledge/release-notes) - [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new) [Contact Support](https://help.themortgageoffice.com/knowledge/kb-tickets/new?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://help.themortgageoffice.com/knowledge?hsLang=en) 2. [Online Portals](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en) 3. [Online Payments](https://help.themortgageoffice.com/knowledge/online-portals?hsLang=en#online-payments) July 21, 2026 # Autopay Visibility in Borrower Portals ## This article reviews how Borrowers can view Autopay details from directly within their portal. ### **What is Autopay?** When Borrowers are enrolled in **EFT/ACH direct debits**, their online portal reflects this by including mentions of "autopay" where relevant. **Important Note**: Autopay configuration is only activated in TMO at this time. Borrowers are unable to *enroll* in autopay *or* establish their payment configuration through the portal. The portal functions to provide visibility about their current autopay settings. ### **Autopay Visibility in the Portal** When a loan is enrolled in autopay, this is reflected in the portal a few different ways. Here we'll take a look at these different inclusions. #### **Loan Overview** The first location that borrowers will see this is in the loan's **Upcoming Payments** at the top of their portal **Overview** page. This section reflects the autopay frequency as well as the upcoming payment date and amount. ![Screenshot 2026-07-01 at 3.25.06 PM](https://help.themortgageoffice.com/hs-fs/hubfs/Screenshot%202026-07-01%20at%203.25.06%20PM.png?width=670&height=239&name=Screenshot%202026-07-01%20at%203.25.06%20PM.png) #### **Your Loans** At the bottom of the **Overview** page is a section for **Your Loans**, where borrowers see their loan(s) reflected. Loans enrolled in EFT direct debits will show **Autopay Active** next to the loan number, as well as the **Autopay Status**, **Amount**, and **Next Debit Date.** #### ![Screenshot 2026-07-01 at 3.36.46 PM](https://help.themortgageoffice.com/hs-fs/hubfs/Screenshot%202026-07-01%20at%203.36.46%20PM.png?width=670&height=297&name=Screenshot%202026-07-01%20at%203.36.46%20PM.png) **Loan Details** After clicking the blue **Loan Details** option at the bottom of the loan breakdown, the borrower is able to see additional autopay details. Here they'll see the same autopay indicators as in **Your Loans**, with additional information particular to their **banking details**, such as account and routing number. ![Screenshot 2026-07-01 at 3.41.48 PM](https://help.themortgageoffice.com/hs-fs/hubfs/Screenshot%202026-07-01%20at%203.41.48%20PM.png?width=670&height=176&name=Screenshot%202026-07-01%20at%203.41.48%20PM.png) #### **Make a Payment Screen** Autopay details are also reflected in the **Make a Payment** screen to help remind borrowers of their autopay details. 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